Overnight Veterinary Technician ECC Shift-Lead
Full Time
Queen Creek, AZ 85142
Posted
Job description
Job Title: Veterinary Technician Shift Lead
Job Status: Full‐time
Supervisor: Charge Nurse
ARISE is a 24-hour veterinary emergency and critical care (AVECCC) and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. ARISE is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.
ARISE has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. ARISE offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.
ARISE is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry. Learn more about us at http://www.nvaonline.com
Job Purpose: The purpose of the Veterinary Technician Shift Lead is to provide high quality medical support and nursing care to companion animal patients. The Veterinary Technician Shift Leads assists in leading the team on each shift, providing support, coaching and feedback to the team.
Duties & Responsibilities:
The Veterinary Technician Shift Lead position is one of the most important positions at ARISE. Veterinary Technician Shift Leads are responsible for managing the flow of the hospital, from providing technical training to coaching staff members to better their technical and interpersonal skills.
Job Status: Full‐time
Supervisor: Charge Nurse
ARISE is a 24-hour veterinary emergency and critical care (AVECCC) and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. ARISE is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.
ARISE has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. ARISE offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.
ARISE is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry. Learn more about us at http://www.nvaonline.com
Job Purpose: The purpose of the Veterinary Technician Shift Lead is to provide high quality medical support and nursing care to companion animal patients. The Veterinary Technician Shift Leads assists in leading the team on each shift, providing support, coaching and feedback to the team.
Duties & Responsibilities:
The Veterinary Technician Shift Lead position is one of the most important positions at ARISE. Veterinary Technician Shift Leads are responsible for managing the flow of the hospital, from providing technical training to coaching staff members to better their technical and interpersonal skills.
Job Requirements: Veterinary Technician Shift Leads support staff of Technician Assistants, Kennel Assistants, and Veterinary Technicians.
- Ensures:
- Policies and procedures are being followed
- A team environment is being fostered
- Positive and open communication is occurring Appropriate medical techniques are being utilized
- Employees are demonstrating positive customer service to all clients
- Provides feedback to the direct report if any corrective action or coaching is needed for any employee
- Works with the Charge Nurses, Department Head and/or Medical Director to determine staffing levels from shift to shift.
- Assist the Charge Nurses and/or Department Head in assigning staff roles per shift
- Reassigns duties as needed per the needs of the shift
- Asks for additional help when warranted based on the call-in guidelines
- Sends staff home when not needed anymore
- Participates in regular team meetings with Hospital Director and Clinic Manager to:
- Identify areas for improvement within the company
- Ensure consistent messages are being provided to employees
- Increase knowledge of supervisory skills
- Develop a cohesive team
- Assists with the orienting and training of employees
- Assists with the advancement of existing employees
- Establishes and reinforces a supportive team environment
- Discourages negative attitudes, gossip
- Encourages and promotes positivity
- Team Huddle
- Thanking co-workers at that moment
- Alerting leadership when someone goes above and beyond
- Has a can-do / will-do attitude
- Assists with resolving client needs, concerns, and complaints.
- Ensures a safe and clean working environment.
- Assists with monitoring Officers and hospital areas, and ensures compliance with duties. Notifies Technician Supervisor if proper policies are not being followed or duties not being completed
- Surgery
- Equipment is properly maintained, we do not run out of supplies
- Packs properly cleaned
- Properly stocked
- Radiology
- Badges properly managed
- Log is updated after each shift
- Clean and supplied
- Equipment
- Broken equipment is properly addressed
- Partner with the Equipment Specialist to ensure broken/damaged equipment is properly repaired/replaced
- Team members using equipment appropriately at all times
- Isolation
- Kept clean and stocked
- Equipment is properly maintained and functioning
- Works with DAs to assist with auditing charts for missed charges and nursing notes are entered thoroughly, accurately, and properly.
- Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
- De-escalates upset patients and provides owner care
- Demonstrate proficiency in (but not limited to):
- Venipuncture
- Managing patients in all phases of anesthetic procedures.
- Appropriate handling of sample collection, as well as using and maintaining laboratory equipment.
- Safely and effectively obtaining diagnostic radiographic images as well as assisting in non-radiographic imaging procedures.
- Administration of medications, fluids, and blood products.
- Knowledge of animal handling/restraint.
- Wound and bandage management.
- Knowledge of pre-operative surgical procedures and circulating duties.
- All aspects of patient care, with particular regard to emergency and critical care patients.
- Appropriate sterilization techniques.
- This is a full-time position, must work a minimum of 32 hours a week, no less than 3 shifts per week, and could be expected to be available to help on all shifts if needed.
- Meeting attendance and participation (Shift Lead and Hospital meetings) is required on a weekly basis. In addition, emergency meetings and workshop attendance is expected above weekly meetings.
- Shift Lead position is an annual role with mandatory application and interview on a yearly basis.
- Administrative Duties:
- Safety
- Follow OSHA requirements
- Follow practice’s health and safety protocols
- Administrative
- Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow,Timeless)
- Attending staff and individual meetings as scheduled
- Client Services
- Greet incoming clients/patients; facilitate medical record paperwork/computer entry
- Teamwork
- Participates in a positive manner in all group sizes
- Refrains from participating in gossip, leads by example.
- Supports team members by assisting other areas, is receptive to feedback and suggestions.
- Engages in active problem-solving vs. problem-identifying.
- Makes suggestions related to client/patient service improvements and hospital efficiency.
- Knowledge/Skills
- Experience equivalent to job duties and responsibilities
- Excellent communication skills – written and verbal
- Strong computer skills
- Strong ability to multi-task
- Strong work ethic and professionalism
- Physical
- Able to properly restrain dog and cat patients for veterinary care and procedures
- Able to stand, sit, bend, restrain, and squat for extended periods of time
- Able to function within a busy, stressful work environment in a mature, professional manner
- Able to lift 60 lbs in a safe manner
- Able to type, write and verbally converse
- Able to work the posted schedule
Equal Employment Opportunity
ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
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