Job description

About us

The Landline Company is a company in Fort Collins, CO 80524. We are customer-centric, innovative, collaborative and our goal is to revolutionize the travel day by bringing the airport to our customers.

Our work environment includes:

• On-the-job training
• Modern office setting
• Regular social events
• Growth opportunities
• Safe work environment
• Casual work attire
• Lively atmosphere
• Company perks
• Relaxed atmosphere

Operations Coordinator (Night Shift), Fort Collins, CO

The Landline Company

landline.com

Landline is an innovative ground transportation company connecting customers in Colorado, Minnesota and Pennsylvania to air travel through our partnerships with American Airlines, United Airlines and Sun Country Airlines. Passengers travel to Philadelphia International Airport, Denver International Airport and Minneapolis-Saint Paul International Airport on our state-of-the-art luxury vehicles and enjoy seamless ticketing and luggage transfer to and from their flights on our partner airlines.

Our Values:

Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity, and ingenuity.

The Role:

We are looking for a System Operations Coordinator to join our team! Operations Coordinators work from our Fort Collins Headquarters location and are responsible for the round-the-clock dispatch of our drivers and monitoring of our vehicles in Colorado, Minnesota, Pennsylvania and New Jersey.

Duties and Responsibilities:

• Monitor vehicle movements in fleet management system, look for upcoming delays and advise on alternate routes if available.
• Monitor weather and road conditions using online applications and traffic cameras.
• Monitor driver attendance to ensure trips are covered. Contact standby drivers to fill trips as needed.
• Move drivers/vehicles between trips in response to delays/breakdowns.
• Communicate with drivers as they move in/out of stations using push to talk phones.
• Communicate with airline systems operations control (SOC) on delays or cancellations.
• Assign vehicles for upcoming trips based on planned maintenance schedule.
• Assign drivers to at-home pickup trips based on driver availability.
• Monitor drivers' hours of service to ensure compliance with DOT regulations and ensure available hours to cover upcoming trips.
• Communicate with next-day drivers to ensure they know their trip times.
• Confirm at-home pickup customers for next-day trips.
• Assist with driver scheduling.
• Field customer service calls and resolve Zendesk inquiries from customers with existing reservations.
• Field off-hours reservations calls.
• Send out team-wide daily operations bulletins/stats.

Benefits:

• Medical, dental, vision, 401(k), and Company-paid life insurance benefits (full-time employees)
• Paid time off (full-time employees)
• Sick time off (part-time employees)
• Free travel privileges on our buses for employees and their families
• Flight benefit privileges with our partners United Airlines and Sun Country Airlines

Requirements:

• High School Diploma, GED or equivalent education required
• 2 years of previous management experience required
• Previous experience in ground transportation preferred
• Excellent communication and customer service skills
• Must successfully pass a pre-employment drug and criminal background screen

This position is subject to random drug and alcohol testing under Company guidelines.

The Landline Company is an Equal Opportunity Employer

The Landline Company provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

The Landline Company provided the following inclusive hiring information:

The Landline Company provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Fort Collins, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 1 year (Preferred)
• Dispatching: 1 year (Preferred)

Work Location: One location

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