Job description

SUMMARY:

The Overnight Front Desk Agent is responsible for posting and balancing charges and settlements for guest rooms, restaurant, and bar daily work, maintaining files, resetting the systems for the next day's operations as well as to greet hotel guests with emphasis on fulfilling requests while adhering to established policies and procedures and following Forbes Standards.

Duties & Responsibilities

• Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• Be familiar with all areas of hotel such as room types and amenities offered to the guests.
• Quote and be familiar with room and rate availability for current and future dates.
• Accept reservations, changes and cancellations in the absence of reservations staff.
• Maintains potential and current guest profile information.
• Responsible for closing and balancing room accounts.
• Responsible for counting and balancing cash and credit card receipts/transactions.
• Responsible for printing and distributing various audit reports.
• Responsible to resetting the systems for the next days operation.
• The ability to display, always, a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees.
• Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• Handle guest problems or complaints.
• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• Handles safety deposit box requests; including distributing, giving access to and closing procedures.
• Handles hotel emergency procedures and situations with maturity and professionalism
• The ability to complete key packets and vouchers.
• The ability to check guests out of the hotel in accordance with procedures; make change and post charges to guest accounts.
• The ability to maintain a balanced bank assigned to you from the hotel.
• The ability to reconcile all transactions at the close of the shift and to cash out.
• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge, and a housekeeper.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

QUALIFICATIONS REQUIREMENTS:

• Written, spoken, and reading proficiency in the English language.
• Second Language preferred.
• Good communication skills.
• At least 1-year similar experience in a luxury property.
• Excellent customer service skills.
• Multi Task Oriented.
• Previous use of Microsoft Office with emphasis on Outlook and Excel is required.
• Experience with Springer Miller Systems and or Navis Narrowcast is desired.
• Candidates with strong sales background in non-hospitality related field will be considered.
• This position requires a flexible schedule. Candidates must be willing to work Mornings or Evenings including weekends and holidays.

EDUCATION / EXPERIENCE

High school degree and 4 years degree in hospitality preferred. Previous work experience in hotel or sales for at least 2 years

LANGUAGE SKILLS:

Multi-language preferred. Written, spoken, and reading proficiency in the English language

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

PHYSICAL DEMANDS:

The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise level in the work environment is usually moderate.

Please apply online via the website

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=46336&clientkey=C4B51130A89F4B4F13CC9801D721963E

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

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