Job description
Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
As a Maintenance Care Retention Specialist, your essential job functions will include the following:
Account Management
- Manage portfolio to meet sales and productivity goals across all maintenance care products.
- Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
- Create awareness and communicate key initiatives and program value to ensure commitment.
- Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
- Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
- Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP).
- Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations.
- Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
- Develop the business through collaboration with OEM regional contacts and other program resources.
- Develop and maintain consistent monthly contact schedule with dealers.
- Manage all activity tracking and account information in Salesforce.
- Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.
Operational Management
- Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
- Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
- Assess, reinforce and implement processes and elements across the service lane.
- Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all maintenance care products.
- Analyze and identify training needs of dealership staff.
- Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
- Conduct market competitive shops and analysis to provide market competitive price information/positioning.
- Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
- Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all maintenance care products to meet business objectives.
- Collaborate with the dealership to optimize merchandising components.
- Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
- Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
- Resolve customer service issues related to any account activity.
Other Duties as Assigned
Position Requirements
- Bachelor’s degree or equivalent work experience required
- Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
- Prior experience selling and project managing a book of business
- Skilled at taking in many inputs, prioritizing, coordinating resources and executing
- Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
- Relatable across the dealership and good communication with management and Dealer Tire internal
- Be located in assigned territory
- Proficiency at intermediate level with all Microsoft Office products required
- Strong and quick assessment skills with ability to critically think in the moment and add value
- Strong customer relationship skills and ability to sell at the top
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Competencies Required
- Critical Thinking
- Customer Focus
- Diagnostic Skills
- Influence
- Industry/Product Knowledge
- Operational Excellence
- Portfolio Management
- Results Orientation
- Trusted Advisor
- Value Selling
Physical Requirements
- Standing for long periods of time
- Frequent bending, crouching, and twisting
- Extensive driving and traveling to customer accounts (up to 80%)
- Travel by vehicle and/or airplane
- Occasional lifting up to 50 pounds
Drug Policy
- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution).
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
- ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.
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