Job description

Department: Keystone Hall/ Cynthia Day Family Center
Reports to: Residential Director
Pay Status: Full Time, Exempt Work
Schedule: Monday through Friday with occasional evening and weekend hours
Location: Nashua

The Job:
Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Outreach Specialist to help further our mission.

COVID-19 Statement:
Please be aware that due to a Federal mandate, all Harbor Care employees are required to be vaccinated for Covid-19, unless granted an exemption.

About Harbor Care:
Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Benefits:
At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Federally Qualified Health Centers (FQHCs):
Harbor Care is under the FQHCs umbrella; therefore, our Clinicians have the opportunity to participate in the wonderful Student Loan Repayment Program called the National Health Services Corps (NHSC). This is one of the many great benefits of working at Harbor Care. For more information about this Program, please cut and paste the link below into your browser.
https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program.html

About Keystone Hall:
Keystone Hall is a program of Harbor Care in Nashua, NH. The Agency provides comprehensive inpatient and outpatient substance abuse treatment to adults, youth, and families in New Hampshire.

Keystone Hall’s Mission:
To provide comprehensive substance use treatment and recovery services to individuals and families in a supportive environment while providing a strategic framework for substance use prevention in New Hampshire.

Job Summary
The Outreach specialist position is an important part of the care team at Cynthia Day Family Center, that provides addiction treatment to pregnant and parenting women. The position is responsible for helping clients gain access to our services. As an outreach specialist you would provide state-wide outreach and education on services and eligibility to community members, stakeholders and referral sources. This position also provides on the ground trainings to community partners around harm reduction, overdose prevention and other relevant topics related to the target population of pregnant and parenting women struggling with substance use services.
Basic Qualifications:

• High School Diploma, GED, or equivalent
• Bi- or Tri- lingual Spanish/Portuguese/English
• Verifiable good driving record and reliable transportation
• Strong oral, written and reading communication skills
• Ability to understand verbal and written instructions
• Excellent interpersonal, organizational, and problem-solving skills
• Respectful of people and their cultural, religious and ethnic differences
• Experience in providing community outreach
• Basic computer skills
• Valid driver's license

Preferred Qualifications:

• Certified Recovery Support Worker (CRSW) certification
• At least one year of experience providing community outreach
• Experience working with individuals with substance use disorders (SUD)
• Knowledge of Microsoft Office and Athena Health (aka Centricity)
• Familiarity with harm reduction and trauma informed care
• Experience working in a multicultural setting

Knowledge/Skills/Abilities

• Familiarity with the community services and resources available
• Resourceful and ability to track down information quickly
• Ability to provide culturally appropriate SUD education and information, assist people in receiving the care they need, give informal counseling and provide motivational enhancement to potential clients.
• Promotes community relations; anticipates and responds to the needs of others; assists others in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity
• Maintain a neat, clean and professional appearance including appropriate footwear for all seasons (Dress Code Policy)
• Conduct oneself in a manner that promotes safety Essential Duties and Responsibilities:
• Convey the purposes and services of Cynthia Day Family Center (CDFC) to the target population and emphasize the impact that the program and service would have
• Help individuals develop substance use disorder management plans and goals
• Develop positive relationships with community partners state wide, this position requires some travel to meet with community partners
• Identify and put into place processes that will ensure clients have easy access to treatment.
• Document activities and results in an effective and timely manner while strictly adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants.
• Provide outreach to potential clients’ state wide, this position requires travel to high need areas to ensure screenings and education are being completed to enhance access to care.
• Provide SUD screenings to clients, both in person and via telehealth, and assist those who screen positive in obtaining a complete SUD assessment and access to treatment if indicated.
• Assist clients in overcoming barriers to obtaining needed SUD services
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their treatment
• Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff
• Continuously expand knowledge and understanding of community resources, substance use disorders, harm reduction and trauma informed care.
• Identify and apply appropriate role definition and skilled boundaries
• Other duties as assigned

Harbor Care’s Commitment:
Model and enforce the “Red Carpet Treatment” among staff and clients comprised of the following:

• Earn our clients' trust
• Build long-term relationships
• Give Clients the best possible experience to make them feel like they're coming to a place they belong
• Provide the best quality of service
• Treat every Client with dignity and respect with each encounter
• You will prioritize communication from any Harbor Care employee seeking help for a client

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

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