Job description

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

Position Responsibilities and Functions:

• Responsible for establishing trusting relationships with patients and their families while identifying, connecting and supporting social determinants of health needs.
• Provide ongoing navigation with patients/families to assure patient satisfaction, evidenced by patient retention.
• Assist individuals and families with enrollment in health care coverage and facilitate “My Benefits” education sessions to ensure patients are knowledge regarding their health plan benefits.
• Ensure continuity of health care coverage, through ongoing tracking of patients’ redetermination dates, following-up with patients via phone calls, home visits, and other necessary means.
• Increase East Valley CHC’s patient growth by identifying and reaching out to potential new patients residing in selected geographic areas.
• Create and maintain excellent working relations with community agencies/members, patients, visitors and team members.
• Conduct in-reach activities at EVCHC sites to inform patients about health care coverage enrollment and/or re-enrollment.
• Collect all statistical information as required.
• Participate in community events performing enrollment and access activities.

Position Requirements and Qualifications:

• 2 or more years of health insurance, application assistance, or direct customer service experience.
• 2 or more years using technology such as a computer, web-based portal systems, and internet web browsers.
• 1-2 years community outreach experience.
• Field outreach at multiple work locations is required.
• Must be accustomed to handling sensitive and private customer information.
• Must have strong Microsoft Office skills (Outlook, Word, and Excel).
• Strong data entry and documentation skills.
• Must be able to type 45 words per minute.
• Experience referring customers to community resources (i.e. housing, utilities, basic needs, community recreational center, etc.)
• Effective verbal and written communication skills.
• Strong ability to multi-task and prioritize in a fast-pace environment.
• Ability to handle complex or multi-faceted situations under pressure.
• Must have the ability to problem-solve effectively and meet deadlines.
• Must be comfortable coordinating community outreach activities and speaking to people in groups.
• Knowledgeable and/or certified in health care coverage systems such as Medi-Cal, Medicare, Covered California, and My Health LA program is a plus.
• Excellent interpersonal skills. Must be able to listen and respond with empathy to different situations.
• Bilingual, Fluent in English/Spanish or English/Mandarin.

East Valley offers a competitive salary, excellent benefits to include: medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Type: Full-time

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