Job description

The Outreach Coordinator (OS), working with the Business Office Manager, assists in health center enrollment of new patients and provides assistance with organizing outreach initiatives and events to increase health center recognition. The OC will serve as a link between the health center and the community by creating brand awareness and opportunities for the health center through community-based efforts.

DUTIES AND RESPONSIBILITIES

• Create and implement a community outreach plan to increase the number of patients receiving care at the health center.
• Conduct outreach and engage in communities about available resources and support related to patient health center enrollment.
• Assists with the development of timely reports relevant to clinical care gaps and clinical measures including but not limited to HEDIS and UDS metrics.
• Organizes and maintains proper schedule management protocols for staff responsible for scheduling appointments including no show appointment follow through.
• Responsible for initiating events in addition to identifying resources connected to community outreach programs that support the company’s core values, increase the health center recognition and increase patient visits.
• Creates, maintains and fosters relationships with community partners and leverages these partnerships to connect new and existing patients.
• Evaluate opportunities for innovation through new web-based tools and process efficiencies as they become available in order to make appointments at the health center and engage potential members.
• Work with the clinical staff, if necessary, to schedule clients/patients.
• Develop and maintain outstanding relationships with referral sources within the service area and within other community agencies.
• Will maintain and report accurate daily/weekly/monthly statistical records to track all individual patient enrollment through the implemented department systems and spreadsheets.
• Maintain professionalism and punctuality in keeping with the standards of the company.
• Attend all required meetings and training programs.
• Ensure health center the appropriate marketing materials and tools on hand and in-use.
• Have a clear understanding of the Sliding Fee policy
• Maintain an extensive database of patient resources, both medical and non-medical based.

EXPERIENCE

• Minimum of 1+ years of experience in healthcare setting;
• Experience with schedule management (new patients, follow up patients, same day appointments, no show appointment follow ups, Care gaps) or willing to learn.
• Electronic Medical Record experience or willing to learn. ECW experience preferred.

QUALITIES AND SKILLS

• Strong oral and written communication skills
• Bilingual (English – Spanish) required
• Basic computer skills required (Microsoft Word, Excel)
• Self-motivated, with ability to work independently and in a collaborative, cross-functional team environment.
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
• Able to organize work and follow instructions.
• Able to maintain confidential documents and information.
• Ability to work effectively and professionally in a fast-paced environment.
• Excellent customer service skills.

EDUCATION

• Associates Degree in communication or health related fields
• Bachelor’s Degree preferred

PAY

• Starting at $18/hour

BENEFITS

• Health, Dental, Vision, Life insurance
• Paid time off (Sick and Vacation)

WORK SCHEDULE

• Tuesday to Saturday: 8am-5pm

BENEFITS

• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Dental insurance
• 403B plan

COVID-19 CONSIDERATIONS

• We currently follow all CDC guidelines. Everyone is required to wear masks in the office irrespective of vaccination status.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Are you comfortable making 50+ phone calls per day?

Language:

• English and Spanish (Required)

Work Location: One location

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