Outpatient Community Health Worker (Lancaster PA)
Full Time
Lancaster, PA 17601
Posted
Job description
Location: LOC_LANC_SCC-Lancaster Specialty Care Center
Req ID: 220631
Shift: Days
Employment Status: Regular - Full Time
Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP)—named America’s 2022 Best Large Employer by
Forbes—offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
Job Summary
The Karabots Community Health Worker (CHW) will work with care coordinators and social workers to support medically complex patients in the context of the medical home practice. The CHW will act as a community liaison to support patients and families in better managing their medical and social needs until goals are reached as defined by the health care team. This includes making home visits, connecting families to community resources, and communicating family needs with the larger care team. The CHW will work in both clinical and community-based settings, including patients’ homes.
Job Responsibilities
Community liaison
- Assist patients and families in identifying education, information, referral and advocacy related to the management of their medical and social needs.
- Work to reduce cultural and socio-economic barriers between patients and institutions.
- Refer families to community resources, social services, insurance providers and other relevant providers for medically complex patient and families recommended or identified by the care team.
- Accompany families to meetings in the community, including school meetings.
- Continuously expands knowledge and understanding of community resources and services.
Teamwork and Communication
- Motivate patients to be active and engaged participants in their health and overall wellbeing.
- Enhance communication between provider and patient to clarify cultural practices.
- Communicate identified family needs to the larger care team, including the social worker and nurse care coordinators.
- Work collaboratively and effectively within a team. Build and maintain positive working relationships with the patients, providers, care coordinators, social workers and office staff, from diverse cultural and socio-economic backgrounds.
Documentation
- Provide clear and concise documentation of patient/family interactions and home visits.
Required Education and Experience
Required Education: High School/GED
Required Experience: Community-based health work, working in the pediatric community, care coordination, or case management.
Preferred Education, Experience & Cert/Lic
Preferred Licenses/certificates/registrations: Valid driver’s license
Additional Technical Requirements
- Ability to travel by car or independence on public transit, taxi or ride sharing program
- Knowledge of local community agencies and organizations.
- Strong interpersonal skills, communications skills, problem solving skills, teaching and coaching skills and community networking skills.
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Permanent residence within the practice community preferred but not required.
- Personal experience with medical complexity preferred but not required.
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.
CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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