Job description
Outbound Supervisor
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Outbound Supervisor. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Operations Supervisor will plan and coordinate shift activities for fulfillment center activities to ensure adherence to all DC procedures and documentation set forth by the Best Practices Council. Assist Operations Manager in planning, prioritizing, and communicating shift directives to insure efficiency and accuracy for all outbound related activities.
Responsibilities:
- Supervise the day to day activities/mechanisms in accordance to the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity
- Actively contribute to the development of Radial direct reports
- Manage seasonal associate workforce. Execute on productivity and daily goals through execution to the Radial Operating Model
- Keep safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat and DOT
- Responsible for associate level of safety, quality, and productivity performance
- Solve and respond to daily issues
- Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures
- Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities
- Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines
- Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution
- Implement specific objectives and performance measures for all shift personnel to maximize productivity
- Lead fulfillment special projects, as needed
- Accountable for achieving production objectives
- Monitor all production and personnel statistics and reporting in support of the department operation
- Reinforce policy and procedure compliance
- Participates in the Recruiting and Selection process
- Conducts performance reviews and implements corrective action as appropriate
- Implementing performance improvement plans and disciplinary actions
- Interacts with peers and related staff across all departments on the implementation of fulfillment strategies
- College Degree Preferred/HS Degree Required.
- Prior lead/supervisory experience required
- Minimum of 2 years working in Warehousing, 3PL, Distribution or Manufacturing environment but not required
- Strong analytical and problem-solving skills
- Proficient in MS Word, Excel, and Power Point
- Ability to maintain a positive attitude while multi-tasking, managing, coaching and mentoring teams to be successful and work efficiently in a fast-paced environment.
- Strong process improvement skills (ability to develop and implement processes. Must have demonstrated leadership and strong interpersonal skills Professional verbal and written communication skills
- Self-motivated with high sense of urgency, resourceful and adaptability
- This position is not remote.
- Travel is not required.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at Radial Careers for added security.
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