Job Description

At Danfoss in Louisville we have an immediate opportunity open for an on-site Order Entry/Customer Service Rep. If you are looking for a company that can give you unique opportunities and if you want to be a part of a dynamic, global company that is making energy-efficient solutions to make the world a better place, this could be the opportunity for you. As the Order Entry/CSR you will be a part of competent Supply Chain team in a company that sets people first. The Order Entry/CSR will be responsible for order handling and for delivering an excellent level of customer support. The Order Entry/CSR will be the point of contact to the customer and hereby have a key position in the success of the company.

Job Responsibilities

• Receive customer orders.
• Keep customers informed of the process of the order and anticipated delays, if any.
• Check if there are supplies in stock.
• Set up sales orders and customize BOM (bill of materials) based on design setup.
• Coordinate with Production Planners and Sales when there are changes in customer requirements.
• Create forecast together with Sales.
• Coordinate new projects.
• Helps solve problems and answers order questions to support a high level of Customer Service.
• Creation or updating of standard work materials to drive the most efficient process of servicing our customers.
• Communicate and interact with all customers with a positive and friendly demeanor.

Background & Skills

Qualifications

• HS Diploma or GED, bachelor’s degree a plus

• Three or more years relevant work experience
• Excellent communication skills (oral and written) and strong organization skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PPT etc.)
• Familiarity with Axapta and/or SAP software.
• Proven problem-solving skills.
• Team player who can foster positive working relationships.
• Customer service mentality and ability to build customer trust.
• Ability to perform in often stressful, multi-task environment.
• Ability to self-start and perform with minimal supervision.
• Analytical thinking and excellent attention to details.

The ability to handle customer complaints in a professional and calm manner

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.