Golden State Water Company is one of the largest investor-owned water utilities in the United States. We have been all about water for more than 80 years. Our team of professionals delivers reliable, quality water and great service to customers in 75 communities across California.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Will oversee and manage both Apple Valley and Morongo Valley Customer Service Areas
• Must reside within 25 miles of the nearest water system boundary where assigned in order to respond to emergencies.
• May serve as the Chief Water Distribution Operator and/or Chief Water Treatment Plant Operator for the water system(s) per California State Water Resources Control Board (SWRCB) definition.
• Responsible for the operations and maintenance of the water distribution systems and water supply facilities, including main lines, valves, service lines, hydrants, wells, pumps, purification equipment, reservoirs, motor control centers, automatic control valves and production meters.
• Coordinates and administers the functions of customer service, billing and collections, community relations, office operations, and meter programs in the Customer Service Area.
• Supervises customer service business office and related activities involving calls for service request, turn-ons and turn-offs; billing, credit and collections; and field investigations.
• Ensures proper system pressures and disinfectant residuals are maintained throughout the distribution systems.
• Coordinates service shut downs; notifies customers of water outages and work to be performed.
• Develops and maintains an effective employee relations plan; supervises and evaluates the performance of assigned personnel.
• Develops and oversees compliance with Operations & Maintenance and Blanket Capital budgets for area of control.
• Participates in capital budget, general rate case and long-term planning.
• Ensures the safety of all operations. Conducts safety meetings, inspections and provides documentation related to all safety issues.
• Ensures all water distribution and supply facilities, and operations and maintenance programs, comply with applicable Federal, State and local ordinances and regulations.
• Communicates both orally and written, with local government officials, company management and staff, customers, CPUC, and others.
• Acts for the General Manager as directed.
• Performs other duties as assigned.
• Works under direction.

MINIMUM QUALIFICATIONS:

Knowledge, Skills, & Abilities Required:

Includes Technical Skills and Experience

• High school diploma or equivalent.
• Seven (7) years of progressive water industry experience, of which four (4) years includes significant, advanced experience in customer service, water supply and distribution activities.
• SWRCB Grade 2 Water Distribution Operator Certification required.
• SWRCB Grade 2 Water Treatment Plant Operator Certification.
• Ability to select and evaluate employees; develop and train employee and provide performance feedback.
• Ability to communicate effectively, both orally and in writing.
• Ability to support complex projects.
• Must possess demonstrated writing skills.
• Familiar with basic PC applications.
• Valid California driver’s license.

QUALITIES OF A SUCCESSFUL SUPERINTENDENT IN THIS POSITION

• Displays high standards of ethical conduct; exhibits honesty and integrity
• Possesses a good understanding of the current maintenance practices and methods associated with the typical mechanical and electrical equipment used in the water utility industry
• Works and communicates with internal and external clients, contractors, vendors and customers to meet their needs in a polite, courteous, and cooperative manner
• Committed to quality service
• Responds appropriately to supervision
• Aligns behavior with the needs, priorities and goals of the organization
• Encourages and facilitates cooperation, pride, trust, and group identity
• Fosters commitment and team spirit
• Expresses information to individuals or groups effectively, taking into account the audience and nature of the information
• Listens to others and responds appropriately
• Ability to understand oral and written instructions

May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

Golden State Water Company is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colors, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.