Job description

At GOOD DAY FARM, we believe in the right to pursue a GOOD day and, ultimately, a GOOD life. For us, this means providing the best plant medicine possible to support patients in this pursuit. Our products are grown with love and developed with care, always keeping GOOD people in mind.

As Operations Specialist, you will play an imperative role in supporting the growth of Good Day Farm company-wide in operations related activities. Working alongside members of the Retail Operations team, you will be responsible for day-to-day operational support in all aspects of the operations department and collaborating with other departments on ad-hoc assignments and projects. This is an excellent opportunity for an operations-minded individual to experience hands-on and in learning settings on operations rigor, formal tools and general business practices within the cannabis industry while actively working and contributing to the growth of the organization.

Essential Duties and Responsibilities:

• Create and regularly update all retail standard operating procedures, including new store openings, partner/vendor relations, store communications and all other critical areas within the retail organization
• Develop new and existing programs for in store operational processes to maximum efficiency including but not limited to: POS, digital ordering systems, shipment delivery and processing, in store maintenance, product knowledge, communication and productivity tools.
• Collaborating with cross-functional business partners to reduce friction points in both the field and customer experience
• Work with and influence our partners and internal cross functional teams to plan the in-store programs/campaigns including providing guidelines to optimize sales, profit & improve ROI
• Lead cross-functional process improvement teams to identify, recommend and implement changes to enhance billing system and POS system response times.
• Maintain a safe/secure environment for all customers, patients, guests, employees, and vendors.
• Identify, respond to, and resolve any security and facility issues / concerns.
• Maintain retail compliance.
• Execute security protocol and procedures.
• Utilize all forms of communication provided to be a security and safety resource to the entire retail team.
• Develop and maintain a rapport with the various third-party agencies as needed.
• Perform other duties as necessary. Ad-hoc assignments as requested by retail leadership

Minimum Qualifications:

• Microsoft Suite experience with an emphasis on intermediate Excel and Outlook skills.
• Excellent client service skills with the ability to work cross-functionally, making the tough decisions but with a spirit of cooperation.
• Forward-thinker who is open to new ideas and a desire to try new techniques.
• Strong organizational and time management skills with the ability to work on multiple projects simultaneously.
• Strong verbal and written communication skills.
• Effective problem solver with the ability to manage projects.
• Potential to assume more responsibility as the organization grows

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Little Rock, AR 72201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT: 3 years (Required)

Work Location: One location

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