Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote's success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary:

SelectQuote is seeking a highly capable Operations Monitoring Analyst to monitor our enterprise network infrastructure. In this role, you will be diagnosing and resolving network issues, maintaining our network infrastructure, and collaborating with our IT team to enhance our network's performance. You may also be required to configure system hardware and manage system back-ups.

To ensure success as a Monitoring Analyst, you should demonstrate a solid knowledge of network infrastructure. A top-notch Monitoring Analyst will be someone whose expertise results in a stable, fast and secure network environment. This individual will be responsible for diagnosing and resolving system and network issues without causing extended downtime for the IT systems.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Support configuration, maintenance and upgrading of all networks and infrastructures.
• Deploying and inspecting IT network systems.
• Monitoring the performance and capacity of computer systems.
• Performing regular checks on the network hardware and software.
• Responding to network alerts and hardware malfunctions.
• Diagnosing and troubleshooting network errors.
• Tracking and documenting network issues and compiling incident reports.
• Responding to user requests
• Managing system backups and network security protocols.

Skills/Abilities:

• Desire to learn and develop all necessary technical skills
• Strong analytical thinking
• Strong communication and customer service skills
• Ability to multitask
• Ability to solve problem creatively
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Strong writing skills to maintain organized documentation
• Collaborate and work well with others

Education and Experience:

• Experience in IT regarding the support and resolution of hardware and software issues
• Knowledge of Windows admin and Linux skills
• Working knowledge of VoIP technology
• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls
• Knowledge regarding at least one of the following vendor products:- VMWare, Microsoft, Cisco, Fortinet
• Knowledge of network cabling, network classification and network topology

Certificates/Licenses/Registration

• No specific required Licensing.

Physical Requirements:

• Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It's an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.