Job description
Position Overview
As Operations Associate the junior associate will provide outstanding customer service, process transactional tasks, respond to daily inquiries from team members, and provide team leaders with project-based assistance.
We are looking for a detail-oriented operations associate to assist with operational tasks in a fast-changing start-up environment.
This is a high visibility role on a fast-growing team with an opportunity to support and contribute to day-to-day operation of the business.
Responsibilities
- Support all new initiatives that focus on operational record-keeping and documentation
- Anticipate bottlenecks, provide management escalation, prioritize, and execute tasks to balance business needs vs. technical constraints, ensure quality
- Support projects as needed to build and cultivate relationships with cross-functional teams within the organization
- Handle vendor proposals and agreements and negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements
- Handle ad hoc short-term projects that are often data-intensive and tight deadline
- Maintain operational record-keeping and weekly meeting deliverables
- Effectively and accurately communicate relevant project information to project stakeholders
Required Qualifications
- Bachelor’s degree in Business administration, Economics, or related field
- 1-3 years of tangible work experience in an operations or administrative support role
- Demonstrate priority-driven thinking through excellent written and oral communication skills.
- Skilled in negotiating, influencing others, analytical thinking, supporting team members, and executing and driving deliverable timelines.
- Intellectual curiosity and strong creative problem-solving skills
- Entrepreneurial mindset and demonstrated ability to thrive in a high-growth environment
- Mission-focused team player
Preferred Qualifications
- Experience in the fintech lending sector
Physical, Mental, & Physical Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Mobility
Standing: 20% of time
Sitting: 70% of time
Walking: 10% of time
Strength
Pulling: up to 10 Pounds
Pushing: up to 10 Pounds
Carrying: up to 10 Pounds
Lifting: up to 10 Pounds
Agility (F = Frequently, O = Occasionally, N = Never)
Turning: F
Twisting: F
Bending: O
Crouching: O
Balancing: N
Climbing: N
Crawling: N
Kneeling: N
Dexterity (F = Frequently, O = Occasionally, N = Never)
Typing: F
Handling: F
Reaching: F
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