Job description

The mission of CoreLife is to enhance the total health of our community by providing a comprehensive, compassionate, and individualized approach to healthcare through the coordinated management of medical, nutrition, exercise, and behavior.

The CoreLife Office Manager’s number one responsibility is the management of the patient experience. While in this role, the CoreLife Manager is charged with shepherding the patient through their journey with empathy, compassion, and care. Additional responsibilities include management and oversight of the care delivery team at a clinic level. They are also responsible for the sustainable growth of their clinic. In this role, the Manager will lead meetings with all key teammates in order to provide the highest standard of care and experience for CoreLife patients and teammates alike.

Major Areas of Responsibility:

• Serve as the primary liaison with patients for the purpose of communicating, monitoring, documenting and evaluating challenges and successes while achieving and maintaining program consistency.
• Oversees administrative staff meetings and attends other meetings, as assigned.
• Analyze and evaluate a variety of program related data for the purpose of ensuring that program initiatives meet business objectives.
• Assess and synthesize area/clinic specific best demonstrated practices to enhance the patient experience.
• Prepare a variety of materials (e.g. reports, memos, letters, procedures, instructional and marketing pieces, assessments, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
• Demonstrates leadership skills through the supervision and coordination of all daily operations within the clinic.
• Effectively execute a multidisciplinary model to meet Key Performance Indicators and Performance Metrics. Key Performance Indicators Include (but are not limited to): Experience (patient/teammate), Patient Management, Schedule Efficiency, Clinic Growth, Patient Retention
• Assist in the hiring and training of new teammates.
• Provides timely feedback and coaching to teammates as appropriate. Addresses areas of concern through action plans and recognizes/rewards positive efforts to enhance team morale.
• Responsible for personnel management in accordance with HR policies and procedures.
• Ensures compliance to regulatory guidelines and the provision of quality patient care. Maintains compliance with regulatory standards by monitoring operations and initiating changes where required. Regulatory guidelines include (but are not limited): OSHA, State guidelines, Joint Venture Partner Guidelines, HIPAA
• Responsible for bottom line financial performance of the office, drives revenue, keeps expenses in balance by monitoring inventory, managing teammates time and conducting systematic reviews to identify potential savings and ways to reduce waste within the system.
• Supports the sustainable growth of their clinic in all care pillars while maintaining a high standard of delivery and patient experience.
• Supports other clinics/teammates, when necessary. Willing to travel to other clinics within the same region to help provide coverage. Assist, remotely, with scheduling and work queues.

Education/Experience:

• Completed Bachelor’s Degree in a Health or Management Related field (preferred)
• 2-3 years management experience (required)
• Business development background (preferred)
• Computer competency (required) (consider listing the programs used by offices)

Skills, Knowledge, and Abilities:

• Critical thinking to integrate facts, informed opinions, active listening, and observations.
• Decision making, problem solving and collaboration.
• Strong interpersonal skills to establish productive working relationships with multidisciplinary teams and support services.
• Ability to communicate effectively in both written and verbal form to patients, teammates and other leaders.
• Ability to counsel and motivate others, as individuals and as a group.
• Embodies servant leadership.
• Flexibility to adapt to changes in medical protocols and policy.

Adherence to CoreLife’s Values:

• Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes.
• Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork.
• Challenging patients, teammates, and partners to achieve exceptional results and potential.

Work Environment: This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Laurel, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired compensation?

Experience:

• Office Manager: 1 year (Required)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.