Job description

Big Sky Pediatric Therapy is seeking a full-time Office Manager to oversee the day-to-day customer service and operations of the clinic. This position will report directly to the Clinic Director/Administrator. Job is 40 hours per week M-F 8:30 am – 5:30 pm.

Responsibilities

• Supervise and support the administrative office personnel in their responsibilities, which include scheduling, patient billing/collections, authorizations, intake/discharge processes, and customer service activities.
• Assist in establishing and enforcing office policies and procedures.
• Greet patients and ensure they are processed, attended to, and handles any escalated patient/family questions or concerns.
• Ordering medical and office supplies as needed.
• Assist in maintaining patient and staff records.
• Communicates with therapists, staff and patients’ families to ensure the clinic is running as efficiently as possible.
• Verifies that patient payments for services are processed timely and patients are notified of charges due; diplomatically enforces no-show policy and communicates appropriate fees
• Ensures the necessary information from patients is collected to maintain accurate patient data and documentation in our medical practice management software
• Answers inquiries and gives information about available services and office policies in person or by phone
• Generate weekly reports as directed to ensure organization, management and direction of clinic operations
• Ensures the waiting room and front desk is maintained in an organized manner
• Additional administrative overflow tasks as assigned by clinic leadership

Qualifications

• Required: Experience using scheduling/billing software, in a medical office setting
• High school graduation or GED; some college preferred
• Exceptional organizational and time management skills
• Friendly and approachable with excellent communication skills
• Detail oriented, problem solver with multi-tasking ability
• Basic knowledge of Microsoft Word and Excel as well as general office equipment including fax, scanner, copier and phone systems
• Professional, ethical and dependable

We are Austin’s premiere pediatric therapy office offering occupational, physical and speech therapy. Our company is built on the core values of Success, Integrity, Happiness, Fun and Fulfillment for not only the families we serve but also for our employees. We value all members of our team and promote a welcoming and collaborative working environment.

www.bigskyfriends.com

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Pediatrics
• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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