Job description

POSITION:

The Office Flow / Patient Care Coordinator will manage the front desk, answer phones, and greet and assist patients. They will be responsible for patient data collection and entry and oversee patient flow data. They will engage in proactive quality control of all responsibilities. This position requires exceptional abilities at multitasking. It requires attention to detail and high precision data entry. It requires excellent time management skills.

This is NOT a standard front office medical receptionist’s position. Only individuals with a long-term dedication to a challenging professional position should applying. Experience in the medical field/profession is less important than a track record demonstrating employment stability, the highest ethical standards, high analytical abilities, and professional development.

JOB DESCRIPTION:

• The PATIENT CARE COORINATOR part of this position will involve greeting patients, answering the phones, scheduling appointments, completing administrative processing, medical and administrative record keeping, working directly with patients, working with hearing technology, and adhering to HIPAA compliance. Importantly, you will coordinate patients and doctors to maximize and ensure the best patient experience and care, and to ensure the most efficient operations of the practice and its ability to carry out its mission- to improve people’s lives through better hearing.
• The OFFICE FLOW COORDINATOR part of this position will involve highly detailed management of the patient schedule and data tracking. Multiple reports are due at the end of each day, including the tracking of all patients, appointment types, appointment outcomes, insurance benefits, physician referrals, and close-of-business daily packet (financials). These data are analyzed monthly and are central to the success of our business operations.

JOB SKILLS, KNOWLEDGE, AND ABILITIES:

• Track record of long-term employment (unless college graduate)
• Four-year college degree strongly preferred; some college preferred
• Must be high school graduate
• Bilingual is preferred
• Professional appearance, presence, and attitude
• Outstanding communication and verbal skills
• Strong organizational and solid problem-solving skills
• Front office experience, phone answering skills preferred
• Computer experience: Microsoft Office, Excel, Mac OS, scanning, email
• Quick learner; multi-tasking skills
• Able to adhere to patient confidentiality protocol and state regulations
• Reliable and consistent
• Must live within the Las Cruces area

APPLICATION:

We will be considering only those applications that include both a cover letter and fully completed resume. In your cover letter, include the following: (1) introduce yourself, (2) state why you are applying for the position, and (3) share with us any additional information to support your application or reason for applying. In your resume, include the following: (1) your full name, current mailing address, phone number, and email address, (2) education and full dates of graduation (with degrees) or dates of attendance, (3) the full company names, dates, locations, and descriptions of previous working positions, and (4) the full names of three references, including email addresses, phone numbers, how long they have known you, and your relationship to them.

ABOUT EXPERT HEARING CARE:

Expert Hearing Care is a 30-year private practice with a friendly and professional staff and five doctors of audiology who provide quality care for our community. The nature of hearing health care is that we have long-term relationships with our patients, often for several decades. We exceed the expectations of our patients through outstanding personal interactions, state-of-the-art comprehensive hearing care, and superior patient care in every aspect. We embrace a personalized patient-oriented, one-on-one approach in a compassionate, educational, and caring environment. We have two locations in Las Cruces.

To learn more about Expert Hearing Care, visit our website: hearnm.com

To learn how we treat our patients, read our Google reviews. Simply search for “Expert Hearing Care, Las Cruces” in your preferred browser.

POSITION:

Full time, 8 hour/day

BENEFITS:

• Retirement, 401(k)
• Medical insurance
• Dental insurance
• Paid time off
• Sick Leave

COMPENSATION:

$21.00 to $23.00 to start, depending on experience. Annual merit-based increases.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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