MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
• Free Premium Membership to care.com with preloaded credits for children and/or dependent adults
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Wellness Program

• Receives and directs incoming telephone calls and uses pain unit knowledge to answer questions or refer calls to appropriate staff member in a prompt/timely manner.
• Liaison between the hospital department and the Medical Center Anesthesiologist office, referring physician offices, and other hospital departments.
• Greets patients and families, staff, visitors, and others as they enter department in a timely and courteous manner.
• Coordinates patient treatment schedule within the unit. Coordinates with appropriate hospital departments, physician offices, and unit staff to ensure appropriate patient flow in the unit.
• Contributes to maintenance of department database and related reports. Prepares patient charts, medical records, and monthly patient treatment statistics from data entered accurately into the Access Database.
• Contributes to maintenance of department filing systems. Coordinates appropriate files and record keeping. Composes and types various memos, meeting minutes, and other typing as assigned.
• Assists with billing responsibilities for the unit. Verifies patient insurance coverage and obtains appropriate referrals when indicated.
• Promotes quality and service excellence in all aspects of patient care.
• Responsible for troubleshooting all equipment malfunctions and calling appropriate personnel for maintenance when needed.
• Communicates changes/information regarding patient’s physical/mental condition to RN.
• Complies with OSHA, The Joint Commission other regulatory agency recommendations and guidelines.
• Maintains patient care supplies.
• Attends mandatory meetings.
• Participates in departmental performance improvement activities.

• High school diploma or GED required.
• Previous secretarial/receptionist experience required; medical receptionist experience preferred.
• Medical terminology preferred.
• Insurance and pre-certification/referral knowledge preferred.
• Ability to hear, speak and write fluent English. Must possess a pleasant voice and be able to communicate effectively by telephone.