Job description

Location: Albany, NY Category: Administrative & Staff Posted On: Mon Nov 21 2022 Job Description:

The Joy S. Emery Educational and Clinical Services Center offers a wide array of services including literacy tutoring, psychoeducational evaluations, speech-language evaluations and treatment, audiological evaluations, and related services. Additionally, the Center offers consultative support for children with autism spectrum disorders as well as a social and adaptive behavioral tutorial program.
This position provides necessary support for client contact. The Office Assistant is responsible for client attendance records, scheduling of appointments, new client intake, management of client paperwork needed for billing, interacting with and explaining clinical offerings to perspective clients and they serve as the liaison between our office and our referral sources (local physicians, hospitals, schools, private providers, and agencies). This position helps with prior authorization of clients with their insurance companies to support accurate billing. In addition to checking clients in this position collects payment and ensures it is posted accurately. The Office Assistant is the face of the Center.
RESPONSIBILITIES:

• Greets clinic clients and notifies appropriate staff of client's arrival.
• Answers phone and assists those contacting the clinic.
• Educates and informs perspective clients regarding details of programs and services that the Emery Center offers.
• Facilitates the intake process for new clients, by sending out and processing intake documentation and answering questions within the scope of the position.
• Creates and maintains physical and electronic files for each client.
• Collects payment from clients for services rendered in the Emery Center and records the payments in the Electronic Medical Records system (EMR).
• Assists insurance coordinator with preauthorization of evaluation and treatment through third party payers.
• Maintains the clinic space schedule and assigns clinic rooms upon request from therapists and students.
• Maintains speech-language-hearing screening schedule for new students entering the program.
• Sets up observation schedule for students required to observe in the clinic.
• Generates and distributes contracts for the per diem employees of the Clinic using a template and specific information provided by the supervisor.
• Trains and supervises work study students regarding reception duties.
• Performs general office work, including but not limited to: filing, faxing and copying and handling the mail.
• Orders and maintains office supplies.
• Other duties as assigned.

Job Requirements:

• Minimum of one year of experience in a receptionist or secretarial position, preferably in a medical setting
• Excellent interpersonal and communication skills, including ability to professionally communicate with constituents in person, by phone, and electronically
• Experience assisting with multiple different office processes.
• Demonstrated organizational skills and experience multi-tasking in a fast-paced work environment with frequent distractions
• Previous experience maintaining highly confidential files and documents
• Ability to interact and relate to various constituencies from diverse backgrounds, including persons with disabilities.
• Ability to work effectively with students, instructors, parents and children
• Ability to be flexible and work independently
• Experience utilizing databases, preferably EMR systems
• Intermediate level computer skills using MC Office programs
• Knowledge of third party payment preferred

Additional Information:
This is a full-time, full-year position. Weekly schedule:

• Mon: 10am-6:30pm
• Tue-Thu: 9:30am-6pm
• Fri: 7:30am-4pm

Compensation includes comprehensive health and dental benefits, generous time off, a tuition remission plan for employees and eligible dependents, a 403b based retirement plan and wellness programs including the use of our fitness center.
The College of Saint Rose values diversity and abides by federal, state and local law in admissions, employment and all services and programs provided. It does not unlawfully discriminate on the basis of race, color, sex, religion/creed, disability, age, national/ethnic origin, gender identity or expression, sexual orientation, familial status, marital status, military status, domestic violence victim status, or any other condition established by law.
The College of Saint Rose is committed to providing a safe, supportive, and secure environment for the entire college community and upon request will provide its annual security report. This report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off campus buildings or property owned or controlled by the College, and on public property within, or immediately adjacent to and accessible from the campus. This report also includes institutional policies concerning campus security, such as policies concerning sexual assault and other matters. You can obtain a copy of this report by contacting the Office of Safety and Security at 518-454-5187 or on line at www.strose.edu/securityreport
When appropriate, based on the facts and circumstances of each particular situation, the College may agree to sponsor a foreign national for the most appropriate non-immigrant visa and/or permanent visa for such foreign national based upon the needs of the College. The College's visa sponsorship policy covers certain full-time faculty tenure track positions with respect to current and prospective employees who may require sponsorship for a visa or a nonimmigrant status. This visa sponsorship policy does not apply to non-tenure track faculty positions, part-time faculty positions, visiting faculty positions, or temporary faculty positions. Nor does this visa sponsorship policy apply to administrative, support, technical or other positions. Exceptions to the prior prohibitions may be made in circumstances where the College, in its discretion and on a case-by-case basis, decides to provide visa sponsorship for certain staff positions. The College retains the right to make decisions about visa sponsorship that support the College's business and academic needs, including providing visa sponsorship for only certain academic titles. Visa sponsorships are based solely on the needs of the College and at the sole discretion of the College.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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