Job description
Overview:
Preferred Qualifications:
(preferred) degree in business administration or related field; two years supervisory experience in business office, preferably medical office.
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Preferred Qualifications:
Kettering Health Outpatient Therapy-Region 2
Rehab Office Supervisor
Essential functions:
- Oversees clerical and billing operations of designated rehab departments
- Supervises all office assistants throughout Region 2 and adjusts staffing levels as necessary
- Assists with interview and responsible for training of new office assistants
- Completes office assistant annual performance evaluations
- Manages clerical schedules, vacation schedules/coverage, and front desk work flow processes
- Willing to cross train and update all front desk and billing procedures, insurance authorization requirements, scheduling, and check in/out procedures
- Maintains compliance with front-desk ACHC and HIPAA requirements
- Assists with denial reports, multiple work queues, claim edits, Care pricer, and coding/billing updates and changes
- Assists manager, director, and coordinator with projects as needed
- Serves as a liaison between department staff, management, and customers
- Willingness to travel to all sites across region 2
Requirements/skills
Excellent customer service, listening, and communication skills (both verbal and written)- Demonstrates professionalism and courtesy when dealing with others
- Exercises good judgement, decision making, and problem-solving skills
- Flexibility, ability to work under stress, and ability to multi-task to meet deadlines
- Able to build relationships with patients, employees, and public
- Strong organizational skills, dependability, versatility
- Knowledge of Microsoft suite (Outlook, Word, Excel, Teams), and outpatient therapy coding/billing procedures
- Ability to maintain positive work environment and employee engagement
(preferred) degree in business administration or related field; two years supervisory experience in business office, preferably medical office.
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