This roles serves as day-to-day leader for the Virtual Hospital telemedical command center ( Mission Control ) nursing staff who collaborate with healthcare providers, families, and patients to promote quality patient outcomes. Oversees a staff of 20+ nursing professionals including RN s and NP s. The ideal candidate will be deeply committed to creating superior patient and family experiences and outcomes and passionate about leading a strong team of innovative nursing professionals to advance transformative virtual care solutions.

Reports to: Chief Nurse Officer [or other appropriate nursing leader]; May also have dyad reporting relationship to Virtual Hospital Chief Clinical Officer

Key Functions and Responsibilities:

• Supervises all Virtual Hospital nursing processes including Mission Control nursing education, labor management, and nursing performance improvement. Validates nursing competency providing real time feedback and professional development including mentoring, individual goal setting, educational plans, and when necessary corrective action plans.
• Oversees daily nursing operations, staffing, and patient care plans (including schedules and timekeeping). Ensures that resources are being used in the most efficient and effective manner.
• Leads the recruitment, hiring and onboarding of Mission Control registered and advanced practice nurses in collaboration with HR.
• Drives optimization of care coordination workflows, admitting and discharge processes, and Mission Control staffing to facilitate exceptional patient quality and experience as well as efficient operational flow and communication.
• Provides a visible, professional leadership presence at Mission Control modeling multi-disciplinary, interprofessional collaboration and fostering a positive team-based work environment.
• Assures medically appropriate, high quality, cost-effective care through assessing the medical necessity of patient care and supports the treatment setting by utilizing the applicable medical protocols/standards. Assures patient records have timely, complete and accurate documentation, addressing and coaching staff if there are gaps.
• Fosters a spirit of inquiry and adoption of evidence based clinical and operational guidelines and incorporating current nursing research findings.
• Serves as an escalation point for clinical decision-making Monitors and reports safety events and participates in root cause analysis.
• Partners with the Virtual Hospital Chief Clinical Officer and Virtual Hospital Administrator on program execution, operational procedures, and outcomes monitoring in support of exceptional, safe care delivery. Provides nursing input and presence at meetings regarding issues, care model/workflow opportunities, and new use cases (e.g., oncology).
• May occasionally participate directly with care/patient load including home visits, medication administration, admissions and discharging patients from service. Collaborates with nursing and medical staff to assess for the need.
• Fosters teamwork and inter-professional collaboration. Values cultural competence. Maintains an environment of fairness and capitalizes on generational diversity to foster highly effective teamwork.

Qualifications and Key Attributes:

• Active Registered Nurse License; MSN required.
• Specialized certification(s) required.
• 10-15 years inpatient and/or ambulatory/physician practice and/or outpatient clinical care experience.
• Minimum of three years progressive responsibility supervising, leading, coaching and mentoring.
• Requires knowledge/proficiency with Electronic Medical Records as well as demonstrated comfort with technology and ability to integrate into patient care processes.
• Independent self-starter with high level of interpersonal, problem solving and analytical skills.
• Demonstrated excellence with provider and patient/family relations/communications
• Strong managerial and clinical skills and demonstrated ability to lead a clinical team in a collaborative and communicative environment. Demonstrated ability to effectively plan and manage the utilization of resources.
• Forward thinker and creative problem solver with ability to emulate evidence based best practices in a variety of unique settings.
• Demonstrated ability to facilitate and lead work groups and projects.
• Excellent written and verbal communication skills.