Job description

SUMMARY
The Sales Representative drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the sales representative will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by
Living the Pledge everyday.

POSITION REQUIREMENTS
Qualified candidates must have excellent communication skills, strong decision making ability, must be self- motivated and must be able to excel in a fast paced environment.
GENERAL RESPONSIBILITIES
Responsibilities include but are not limited to: x Provides WOW! Customer Service x Ensures assigned store tasks are completed in a timely manner on assigned shift x Operates cash registers and follows established cash handling procedures x Follows company policies and loss prevention procedures x Maintains a safe working environment including PPE (Personal Protective Equipment) x Maintains store appearance and merchandising standards as directed x Ensures that merchandise is restocked and placed in their respective areas x Utilizes ZNET to help customers locate merchandise or find suitable alternatives x Maintains product knowledge and current promotions through AutoZone systems and information sources x Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs x Utilizes OBDII to read codes from customer’s automobiles x Ability to diagnose automobile problems and recommend solutions x Communicates with managers regarding customer concerns and employee matters x Actively engaged in developing more effective customer service skills x Adheres to AutoZone dress code standards x Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations x F/T Sales Rep - Ability to work all the hours (of operation) that we are open for business x P/T Sales Rep-ability to work agreed upon assigned shifts x Ability to meet physical job requirements as listed on Essential Job Functions with or without a reasonable accommodation (listed on page 2) x Performs other related duties as required

Effective June 2014

AutoZone Store Essential Job Functions

Work Factor Description
Environment Primary Work Site x 90% indoors x 10% outdoors
Temperature x Controlled indoors x Varied outdoors x Semi – controlled while driving

Noise x Normal road noise while driving
Vibration x Not a factor x Moderate while driving
Hazards x Should be aware of box cutter, ladders, 2 wheeler activity, and some chemical exposure (ex: batteries, coolant, oil, washer fluid, brake fluid, etc.) x Road accidents while driving x Normal weather conditions while driving

Air Quality x Overall good; some gases, fumes, and dust present
Work Surface x Flat, even, hard, inclines ramps, ladders and stairs, catwalks/scaffolds, parking lot x Varies inside vehicle and Commercial accounts

People x Exposur e to a variety of employees within designated business unit x Exposure to varied customers and norms of retail environment

Mobility Factors
Stores x Frequently bending, twisting, and rotating trunk, arms and legs x Standing 100% of the time; walking 99% of the time; climbing 10% of the time x Working with arms extended and bent constantly x Frequently moving parts and stock weighing up to 35 lbs., 10 to 50 feet x Occasionally moving parts and stock weighing up to 50 lbs.; pushing and pulling occasionally x Frequently moving merchandise weighing 10-25 lbs. from floor to counter x Occasionally moving and stocking overhead shelves with parts weighing 5 – 15 lbs. x Constant gross hand and finder dexterity; frequently grasping and manipulating x Constant hand and eye coordination

Driving
x May include all of the above plus: x Sitting 75% x Walking and/or Standing 25% x Working with arms extended and bent constantly x Commuting to different locations

Effective June 2014

Specific
Movements Requirement Specifics

Trunk x Bending-Frequently x Twisting/Rotating – Frequently

Arms x Reaching – Constantly x Working with arms extended – Constantly x Working with arms bent – Constantly x Carrying – Constantly x Frequently moving parts and stock weighing up to 35 lbs., 10 to 50 feet x Occasionally moving parts and stock weighing up to 50 lbs.; pushing and pulling occasionally x Frequently moving merchandise weighing 10-25 lbs. from floor to counter x Occasionally moving and stocking overhead shelves with parts weighing

5 – 15 lbs.
Legs x Lifting – Occasionally x Balance – Occasionally x Twisting/Rotating – Occasionally x Pushing /Pulling – Occasionally

Hands x Gross Dexterity – Constantly x Finger Dexterity – Constantly x Grasping/Manipulating – Constantly x Speed Required – Constantly x Bilateral Coordination- Constantly x Eye/Hand Coordination - Constantly

Sight x Required

Effective June 2014

Job Types: Full-time, Part-time

Pay: $12.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gwynn Oak, MD 21207: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Basic math: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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