Job description

We are currently searching for motivated and friendly Medical Assistants to join our Clinical Liaison Team for Lakeland Regional Health! If you are passionate about health care and providing top quality service to our patients and our staff.

What are the hours?
Full-time and part-time opportunities, these positions are Monday – Friday from 8:00 AM – 5:00 PM
What will you do?
As a CL medical assistant, you will apply your clinical knowledge, training and experience to serve on the front end of responding to patient needs. This staff member serves as the initial point of contact for patients across the ambulatory environment. The clinical liaison confers with office staff as needed to provide timely responses/resolution to patient needs. Standard operating procedures and established provider protocols serve as a basis for providing consistent and quality driven patient care. Also, you will be responsible for creating a positive impression of LRH services to patients, family members and referring physician offices.
Daily activities may include:

• Kindly answer all calls promptly using a professional tone
• Promptly answering incoming phone calls, carefully listening to the caller’s needs and being courteous when responding, and making transfers to other departments within the organization.
• Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every patient.
• Verifies insurance when making appointments for all patients.
• Verifies insurance when making appointments for all patients.
• Schedules appointments for new patients. Gives clear, concise instructions regarding information needed prior to the time of the appointment, including handling the records and films.
• Schedules follow up appointments for established patients. Gives clear, concise instructions regarding information needed prior to the time of the appointment.
• Refers all unfunded patients to the financial counselors.
• Adhere to all guidelines set for protecting patient privacy and any confidential information gathered

What qualifications & experience do you need?

• High School or Equivalent – Required
• Comfortable handling high call volume and multi-line phones
• Excellent written and verbal communication skills
• Computer Savviness
• Tobacco/nicotine free

Why Lakeland Regional Health?

• Tuition Reimbursement
• Career Advancement
• Medical Insurance and Prescription Plan
• Dental and Vision Insurance
• Pay Differentials
• Free YMCA membership
• Anniversary Appreciation Awards
• Tobacco/Nicotine Free Campuses
• And so much more!

About Lakeland Regional Health:Lakeland Regional Health is a large, globally recognized, award winning, integrated healthcare system located in Central Florida. LRH is a not-for-profit facility which provides healthcare to everyone, regardless of status. Our 864-bed main Lakeland campus is one of the largest hospitals in the state of Florida and also operates the busiest single-site Emergency Department in the nation.As LRH continue to grow, the Women & Children Pavilion recently opened. The Pavilion is an eight story, 170 bed state of the art facility located at our main Lakeland Campus. The Women’s and Children’s facility offers medical attention that has not been previously offered in Polk County. Lakeland Regional Health is improving lives every day through safe and exceptional care, prevention and wellness, education and discovery.What is it like to work for Lakeland Regional Health? Our Award Winning Workplace has achieved best workplace awards from Forbes, Becker’s, and Gallup (among only 40 organizations world-wide); achieved “Most Wired Advance” Hospital (among only 16 hospitals in the nation); and earned a Leap Frog “A” Safety Rating. LRH has developed career ladders and internal training for you to elevate your career.Please visit us at myLRH.org to learn more about the organization.

Job Type: Full-time

Pay: $16.77 - $19.29 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Wellness program

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Work setting:

• Acute care
• In-person

COVID-19 considerations:
N/A

Work Location: In person

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