Job description

Santa Cruz is looking for a skilled and knowledgeable technician whom knows how to build, upgrade, repair, and maintain servers, cables, access-point/routers/gateways, installation of security cameras and workstations, troubleshoot business and home office networks, knowledge of smart devices, plus the basic knowledge listed below and in our job description. This would be done both via remote and going on-site or at our store.

Please visit our website to learn more about our company.

https://clickaway.com/careers/

Wage:

• Non-exempt, full-time
• Hourly base wage dependent on City minimum wage and experience
• Additional earnings on commission for services and products sold.

Requirements:

• Eligible to work in the USA
• Consent to background and reference check
• Possess California Driver’s License and provide clean DMV record.
• Must be living within the area of our stores; We apologize as we can't assist with relocation nor perform remote interviews.
• Fully vaccinated against covid-19
• Available to work Fri, Sat, Mon.

Minimum Experience with at least 2 years in:

• Designing, installing, configuring, and troubleshooting cabled, wireless and mesh computer networks.
• Cleanly routing and terminating ethernet cables.
• Familiar with using Ubiquiti and/or TP-Link product lines - especially remotely managed networks
• Hardware and some software troubleshooting and repair, upgrade, replace and install on computers
• Have customer service & sales experience, and comfortable working on commission.

In addition to working on networks, the Technician will receive devices from customers, listen and discuss the problems, diagnosis software/hardware, and provide appropriate steps for troubleshooting. IT Technicians will run diagnostic tools on Apple, Android, and Windows devices, networks, or other devices and present options to customers; take appropriate actions based on authorization from customers. Repair, replace, install, and/or upgrade hardware and software, or replace customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process.

A candidate will possess some or all the following experience/skills: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

• Create a first-rate customer experience
• Knowledgeable on latest diagnostic tools for computers
• Understands parts of systems and able to identify computer components
• Networking – onsite jobs; homes, businesses, servers
• Set-up servers and set-up of Networks and/or troubleshooting networks
• Repair, replace, upgrade hardware within the device
• Install operating systems and software, programs, MS Office, financial programs, web browsers, email clients, etc.
• Knowledgeable regarding virus detection protocols and programs
• Manages deadlines and multiple priorities simultaneously
• Create invoices through Company ExtraNet system, breakdown pricing as needed per customer requests
• Accept payments from customers for services
• Sales of PCs, Macs and OS software
• Create Worker Orders, Purchase Orders, and Invoices
• Respond to email questions entered on website
• Answer customer telephone calls, utilizing scripts as provided

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
following Cal-OSHA requirements

Application Question(s):

• Are you available to work Fri, Sat, and Monday along with 2 other work days?
• Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?
• Are you fully vaccinated against covid-19 and could provide proof upon request? This position requires vaccinated.
• We are not able to assist in relocation nor remote interview/hire. Do you currently live locally and are you able to commute to this location on weekdays and weekends?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Computer Hardware Troubleshooting: 1 year (Required)
• IT Network installation & troubleshooting: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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