Position Details

• Title: Network PC Technician
• Location: Information Technology @ The Library Services Center
• Hours: Full-Time, 40 hours/week
• Schedule: Varies, a combination of Day, Evening and Weekend hours
• Starting Hourly Rate: $21.27 per hour
• FLSA Status: Non-Exempt
• Submission Deadline: December 27, 2022 at 11:59 pm. Candidates must apply online at www.indypl.org.

A successful candidate will…

• Have three to five years of related work experience.
• 6 months to 1 year of advanced training past high school diploma, or equivalent work experience.
• Have a valid driver's license and a safe driving record.
• Be available to work the scheduled hours.
• Be bilingual (preferred but not required).

What does the job look like?

• Installs, assembles and configures computers and laptops, monitors, and peripherals such as printers, scanners, and related hardware. Installs and configures Windows-based operating systems onto computers and custom-configures desktop/laptops for specific library roles. Uses imaging & desktop security software to create a wide variety of desktop/laptop configurations.
• Travels throughout the city to all Library locations to render technical support. Maintains and repairs computer equipment; performs on-site analysis, diagnosis, and resolution of computers, printers, scanners, self-check units, and related peripherals.
• Troubleshoots Tier I & II problems with hardware/software, e-mail, wireless and wired network and peripheral equipment problems; make repairs and corrections when required. Escalates problems to Tier III when appropriate.
• Deploys computer equipment; moves workstations and peripherals to various locations when necessary; meet with staff to review existing desktop/laptop configurations in preparation for hardware/software upgrades; communicates and trains staff on computer procedures.
• Answers incoming Helpdesk queries; records customer queries; updates self-help documents; researched questions using available information resources.
• Tracks and reports incoming and outgoing equipment shipments, distribution of equipment to staff and locations; un-boxes new products and applies asset tags to new product; scans hardware into and out of inventory database; organizes old equipment auction items and shelves for incoming products; prepares paperwork for employees that are assigned laptops or other equipment.
• Provides customer service by responding appropriately to issues and finding resolutions; facilitating specific technical needs; converse with vendors to coordinate repairs; collaborate within IT and other departments to ensure technical expectations are understood and met.
• Maintains knowledge and understanding of various network traffic routing, network monitoring utilities, and WAN, LAN and internet connectivity; uses remote access tools to troubleshoot and resolve connectivity and network drive mapping issues.
• Able to work the normally scheduled work time for this position.
• Able to cope with daily job-related stress.
• Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions does not identify all duties performed by any single incumbent in this position.

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, and low rates on group life coverage, generous amounts of PTO, 11 paid holidays annually and a fully-funded Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.