Job description

Our Values

• Honesty and Integrity
• Respect and Caring for Others
• Openness and Collaboration
• Individual and Team Accountability
• Passion and Purpose
• Open to change

The Role

• Provide HAGS Representatives with first-class service in the areas of products, prices, order management, technical support, promotions, complaints/claims, spare parts and other issues that the customer needs help with.
• Act as the focal point internally for their designated customers. This means:
• Answer incoming calls and emails from our customers/distributors, within 24 hrs max
• Register orders, claims and handle other documentation, within 48 hrs max
• Manage and coordinate documentation for customer proposals internally and to the customer/distributor. Within agreed timescales.
• Monitor designated customer claims for designated customers and expedite where necessary
• Help develop and enhance our relationships with our customers to identify new business opportunities and grow sales.
• Contribute to the department's overall ability to provide the best possible results, services and customer satisfaction.

Person Specification

• At least 5 years of experience in Customer support.
• Have the customer in focus and a high sense of service. Take responsibility for all their customers problems and do utmost to resolve them.
• Effective internal and external communication skills, good communication skill in English (both verbally and written). Be proactive when feasible but responsive at all times with a sense of urgency when required.
• Self-driven, team player, innovative, service-oriented.
• Have technical and financial/commercial understanding.
• Good systems and IT skills.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Huntersville, NC 28078: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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