Job description

This position is located at our San Francisco sales office in Walnut Creek, CA and will have a start date of January 2023.

At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.

The National Business Support Specialist’s main responsibility is to support all sales and administrative tasks to ensure smooth day-to-day operation of the entire Company. You will support sales lines, manage events to showcase our products, and process requests through our internal systems. You should possess excellent communication skills, be highly organized, and have the ability to work in a team environment.

Responsibilities and Duties
Create opportunities to increase sales by driving the sales culture and emphasizing office development.
Maintain a healthy office environment and community
Be prepared to participate & present in office meetings
Route inbound calls from external customers seeking tech support.
Manage the email inbox where customers submit requests for tech support
Organize and facilitate internal/external training opportunities for various product lines onsite at customer facilities
Plan and coordinate office yearly holiday party and other events
Use search engines or recommended sites to search local company news that can add value to the sales offices
Utilize our internal systems to input customer and company data
Receive and process requests from our internal customers
Travel to other Keyence offices to assist in National Business Support duties.

Requirements and Qualifications
Associate's Degree
Intermediate to advanced level of Microsoft Office applications including Excel, Word, and Outlook
Ability to organize and prioritize tasks, activities, and projects for timely completion
High degree of accuracy, focus, and flexibility.
Ability to work well in team-oriented environment
High degree of attention to details
Ability to establish and maintain pleasant interpersonal relationship
Ability to empathize with both internal and external customers
Previous experience in a customer service or sales support role
Travel expectation once a month with 1-2 overnight stays

Why work for KEYENCE?
Competitive compensation & benefits
“Learn by doing” development policy
Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
Promote from Within Culture

KEYENCE is an at-will, Equal Opportunity Employer.
Keyence will not sponsor applicants for work visas.

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