Monitoring and Incident Response Team Manager
Full Time
Chantilly, VA 20151
Posted
Job description
Koniag Technology Solutions, a Koniag Government Services company, is seeking an experienced
Monitoring and Incident Response Team Manager with a Top-Secret Clearance to support KTS and our government customer. The primary place of performance is in Virginia and/or within the Washington, D.C. Metropolitan Area (WMA).
This is a remote opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Position Overview:
This position is for a Monitoring and Incident Response Team Manager to support the DOJ Justice Management Division (JMD)’s Mission by applying information technology solutions to their business processes. The MIRT will oversee all aspects of the Incident Management process, from evaluation to resolution. The MIRT will partner with stakeholders and service engineers to mitigate service disruptions, facilitate identification of root causes, and oversee resolution of unplanned service impacts. The MIRT must provide professional communication through all stages of incident management.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Position Overview:
This position is for a Monitoring and Incident Response Team Manager to support the DOJ Justice Management Division (JMD)’s Mission by applying information technology solutions to their business processes. The MIRT will oversee all aspects of the Incident Management process, from evaluation to resolution. The MIRT will partner with stakeholders and service engineers to mitigate service disruptions, facilitate identification of root causes, and oversee resolution of unplanned service impacts. The MIRT must provide professional communication through all stages of incident management.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
- Provide leadership and direction during P1/P2 major incidents. Maintain authoritative control of incident responses, while maintaining an overall incident perspective and ensuring the Incident Management processes are followed.
- Coordinate and facilitate the communication and escalation processes during High Priority incidents.
- Produce clearly written post-incident reporting within agreed SLAs, assisting with After Action Reports (AAR) where required.
- Deliver results and achieve SLA/KPI performance by focusing on effective cross functional team working.
- Proactively monitor incident resolution, analyze, and highlight trends and root causes to Problem Management and/or relevant support teams.
- Compile and publish operational incident reports detailing high profiled outages, as required
- Champion quality standards and Service Management process ensuring compliance across all operational teams.
- Provide technical analysis of major incidents to uncover underlying problems. Ensures that accurate root cause and trend analysis are determined.
- Lead problem review sessions and coordinates critical problem resolutions to root cause, ensuring all incidents are logged and relevant parties involved.
- Requirements
- Monitor, troubleshoot, and escalate issues for the Networks team using any monitoring tools in place
- Monitor and escalate issues for all of the other teams using agreed upon monitoring tools and processes
- Monitor reverse proxy websites and alert components of expiring certificates within one business day of receiving the alert
- Develop and maintain IRT training documents, Standard Operating Procedures (SOPs), and other documentation
Work Experience, Knowledge, Skills & Abilities:
- Bachelor’s degree in relevant field
- PMP or other relevant certification
- 10+ years of IT Project Management experience.
- Ability to work in a fast-paced, demanding environment
- Excellent organizational skills and strong attention to detail
- Ability to effectively manage multiple IT projects and prioritize duties based on shifting demands
- Strong analytical and problem-solving skills
- Exceptional customer service and relationship-building skills
- Ability to plan and oversee projects using project management software tools and methodologies
- Desired Qualifications:
- Experience supporting DOJ Justice Management Division or other Divisions
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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