MLTSS Field Care Specialist III

Full Time
Hopewell, NJ
Posted
Job description
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware
Job Summary:
This field based position is accountable for the assessment and case management of members to ensure facilitation of health care services.
Responsibilities:
  • Assist with implementation and facilitation of services to members in the program.
  • Collaborates with member/family, physician and all members of the healthcare team, internal and external to this organization.
  • Coordinates the delivery of high quality, cost-effective care based on the members' needs and the program model supported by clinical practice guidelines established by the plan.
  • Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided.
  • Interacts with the member/family, physician and healthcare team. Utilizes the care management process to set priorities, plan, organize, and implement interventions that are goal directed.
  • Encourages member participation and compliance in the case management program efforts.
  • Utilizes program case management process for goal directed member/family care.
  • Documents accurately and comprehensively based on the standards of practice and current organization policies.
  • Interacts and communicates effectively with member during face to face and/or telephonic contact.
  • Understands fiscal accountability and its impact on the utilization of resources, while proceeding to optimal self-care outcomes.
  • Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes.
  • Provides field based and/or telephonic case management activities specific case management program
  • Performs duties as assigned by management.
Experience/Education:
  • Requires a Bachelor's degree from an accredited college or university.
  • Requires a minimum of three (3) to four (4) years broad clinical experience.
  • Requires a minimum of three (3) years experience in home care, discharge planning, or case management. Preferably with the elderly frail population.
  • Prefers a minimum of two (2) years' experience in the managed care industry.

Additional licensing, certifications, registrations:
  • No Regulatory Requirement; Active Unrestricted NJ RN/SW License Preferred
  • Requires local travel and possible on call work specific to the managed long term support and services case management program.
Every member-facing employee of the MLTSS team, whose job duties may require them to enter a member’s place of residence *1, must be fully vaccinated. Upon hire, employee must provide their official CDC COVID-19 Vaccination Record Card, indicating full vaccination status *2 prior to their start date, unless a reasonable accommodation is requested and approved.
  • 1 Our members’ places of residence may include: their homes, assisted or nursing care facilities, or any other care establishment in which a member may reside.
  • 2 According to the CDC, a person is considered fully vaccinated two weeks after receiving the second dose of a two-dose series COVID-19 vaccine or two weeks after the first-dose of a single-dose vaccine. To remain fully vaccinated, employees will be expected to get booster shots pursuant to guidelines issued by the FDA and CDC.

Knowledge:
  • Requires strong knowledge of the standards of practice for case managers.
  • Requires strong knowledge of managed care principles and concepts including Health Plan Employer Data and Information Sheet (HEDIS).

Skills and Abilities:
  • Requires strong organizational skills.
  • Requires strong oral and written communication skills.
  • Requires good PC skills and the ability to utilize Microsoft Office applications (Excel, Access, Word, etc.)
  • Requires good problem solving and conflict resolution skills.
  • Requires good presentation skills.
  • Requires ability to work with limited daily supervision

Travel:
  • This is a field based position, daily local travel is required.
Salary Range:
$67,100 - $89,880
This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:
  • Comprehensive health benefits (Medical/Dental/Vision)
  • Retirement Plans
  • Generous PTO
  • Incentive Plans
  • Wellness Programs
  • Paid Volunteer Time Off
  • Tuition Reimbursement
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

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