About the Role

Kard is hiring a rockstar Merchant Account Manager to own and nurture our merchant relationships. This role is integral to Kard's success, so it's a huge growth opportunity with a lot of responsibility. For the right person, this role will morph over time as we build a scalable and efficient team centered on merchant success and campaign renewal.

Responsibility:

• Owning the client relationships with our Top 300 merchants - you'll be their go-to person for everyday needs as well as for strategy and planning
• Building a deep familiarity with the client's business, strategies, goals, and challenges
• Contributing to merchant growth by securing campaign renewals and upsells on existing merchant relationships
• Bringing the merchant perspective to our product roadmap
• Comprehensive monthly reporting that keeps everything running smoothly - nothing happens without you knowing it
• Building out and/or improving our onboarding processes at the merchant and campaign level
• Adhoc analytics requests - you know how to throw together charts and pull out interesting data insights

Ideal Candidate:

• 2+ years managing client relationships and running all aspects of the process
• Client-first mindset - you're proactive in doing what it takes to deliver the best possible experience to our accounts
• Consistent track record of growing accounts by developing a strong relationship with clients and understanding their goals
• Analytical chops - you know your way around Excel, pivot tables, and campaign measurement KPIs
• An intense desire to be an early employee - you want to build something from scratch and don't need hand-holding

Bonus Points:

• Early stage startup experience
• Interest or previous experience in adtech

Base salary range is $80-100k, depending on experience