Member Services Representative

Full Time
San Diego, CA 92107
Posted
Job description

Are you a driven, energetic individual ready to dive in to a great job?

Are you known for being friendly and positive?

Are you 18 or older?

Want to go to the

Gym & Pool for FREE ?

GROW YOUR CAREER AT OUR Y LOCATION(S) BELOW!

Rancho Family YMCA

*Must be available evenings 10:00am-6:00pm

Y would I apply?

  • FREE Complete Gym Membership
  • FREE Workout Classes
  • FREE Pool Access
  • Work with Your Friends - Text them the link to this page now!
  • Build Your Resume
  • Opportunities for Growth
  • Community Involvement
  • PART TIME PerksFREE Family Membership

Paid Sick Leave
Paid Professional Development Opportunities

Sound good? (We think so, too!) Here’s what you would do:

  • Educate members that the YMCA is a non-profit charitable organization
  • Conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals
  • Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
  • Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
  • Maintain working knowledge of branch and association programs in order to communicate and share information to members and participants
  • Greet, interview and tour future members using cause-driven sales and engagement techniques
  • Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join

“OK, I’m sold!” What do I need to qualify?

  • Must be 18 or older
  • 6 months of sales and relationship-building experience a plus
  • Passion, enthusiasm, and commitment to the mission and cause of the YMCA
  • An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
  • Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
  • Conflict resolution skills, and ability to demonstrate sound judgment and initiative
  • Ability to effectively manage multiple tasks simultaneously with attention to detail
  • Experience with basic windows based applications
  • Possess basic math, grammar, and spelling skills to complete transactions
  • Bi lingual Spanish/English preferred
  • CPR/AED and First Aid, both Adult and Infant/Child, certification required within 30 days of hire and must be from one of the following certifying organizations: American Red Cross, American Heart Association or American Safety & Health Institute

Job Type: Part-time

Pay: $17.00 - $17.63 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Shift:

  • Evening shift

Weekly day range:

  • Monday to Friday

Ability to commute/relocate:

  • La Jolla, CA 92037: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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