We have an opportunity to join the Alliance as a Member Services Representative in the Member Services Department.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Member Services Supervisor you will:

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers
• Facilitate and coordinate non-medical transportation benefits for members

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

• Knowledge of:
  • Bilingual English/Spanish
  • The principles and practices of customer service
  • Proper grammar, spelling, punctuation and formatting
  • Windows-based PC systems and Microsoft Word, Outlook and Excel and database systems
• Ability to:
  • Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
  • Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
  • Utilize a variety of computer systems, including the Alliance information system and external web sites and databases
  • Demonstrate strong organizational skills and attention to detail
  • Interpret, apply and explain policies, standards, regulatory requirements and guidelines
• Education and Experience:
  • High school diploma or equivalent
  • Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying.
  
  

OTHER DETAILS

• While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
• Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
• Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process.

COVID-19 Vaccine Requirement: At this time, this position requires vaccination or regular testing upon office entry. Fully vaccinated and boosted is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose. If you state that you are vaccinated, proof of vaccination must be submitted at time of hire.