Job description

Customer Service Representatives (CSR) focus on providing prompt, courteous, and professional customer service to the members of our health plan partners. A CSRs’ objective is to schedule transportation to and from medical appointments for members of our health plan partners.

DUTIES & RESPONSIBILITIES

• Answers inbound inquiries from health plan members and representatives, regarding the transportation services, offered through our health plan partners.

• Schedules transportation services to and from approved medical locations.

• Responds quickly and professionally to all customer calls, to meet or exceed established service level agreements (SLAs), key performance indicators (KPIs), and operational service level metrics.

• Builds effective and positive relationships and trust with existing members by listening to and meeting transportation needs.

• Confirms member appointments by making proactive, outbound confirmation calls

• Attentively listens to callers to identify an efficient solution to their requests.

• Escalates transportation and customer service concerns to contact center management and Alivi Leadership team as needed.

REQUIREMENTS & QUALIFICATIONS

• High School degree or equivalent.

• 2 years experience, preferably in a contact center environment.

• Ability to type and use a computer and type while listening to information.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft products and able to use internet search engines.

• Must be able to adapt to high volume, fast paced environment.

• Must be able to work flexible shifts, including evenings, weekends and holidays.

• Reliable individual able to multi-task.

Job Type: Full-time

Pay: $14.00 - $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Please advise your hourly salary expectations (max $14.50/hour)
• Are you able to work M-F from 8am to 5pm EST?
• Do you live in Florida, Georgia, Alabama, or Texas?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: Remote

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