Job description
Job Type
Full-time
Description
Are you looking for a company that offers:
- A fun and casual work environment?
- A full time remote position?
- A flexible work schedule including the option to work ½ day Fridays?
- 5 weeks of paid time off?
- 14 paid holidays including time off between Christmas and New Year’s?
- Paid maternity and paternity leave?
- An opportunity to work with professionals that are passionate about delivering exceptional results and advancing the missions and visions of their organizations?
If you answered Yes, then AMR Management Services may be the company for you!
We are currently seeking a Member Services Coordinator to join our team in a hybrid role in Lexington, Kentucky.
The Member Services Coordinator will serve as a vital and valued team member assigned 3-4 clients; committed to delivering high quality service to each team, client, and their members. The Member Services Coordinator will be responsible for providing support and coordination on conference and event activities; managing the member database, assisting with client communications and other various projects and tasks as assigned.
The ideal candidate will exhibit AMR’s core values and be able to successfully accomplish the major areas of responsibility.
Core Values:
- Success Together
- Casual but Focused on Results
- Positive Workplace
- Flexible
- Ownership
- Get Stuff Done
- Lifelong Learning
- Transparent and Inclusive
Major Responsibilities:
- Provide executive level administrative, task-oriented support to multiple teams/clients.
- Collaborate with other members of the assigned teams and clients.
- Ensure data accuracy and security for assigned associations
- Process conference registrations, merchandise orders, and membership applications/renewals, refunds, etc.
- Generate membership, conference attendance, and other reports to help clients make decisions.
- Identify and bring forward problems/issues using the data and information available to establish facts and make recommendations.
- Support client conferences including creation of name badges, rosters, and other materials; manage and create registration and sponsorship forms; schedule and coordinate shipments, pack and ship materials, receive shipment upon return and manage inventory.
- Provide support on special projects.
- Travel to client conferences (2-4 times per year) to lead registration desk efforts, including but not limited to: on-site registration processing, attendee check-in, merchandise sales, and registration payments.
- Work with internal finance team to ensure the timely, accurate production of financial reports as required.
- Provide a high level of customer service and monitor and respond timely to all client inquiries and requests (phone, email, web form).
- Ability to work overtime as needed.
Requirements
Are you Qualified?
- Bachelor’s degree preferred
- 2-4 years’ experience in customer service/support and/or executive administrative support.
- Experience with Association Management Software (AMS), Customer Relationship Manager (CRM), or other database is a plus, but not required.
- Proficient knowledge of Office 360/SharePoint and Microsoft Office Suites.
- Self-starter, proactive in solving problems, self-motivated to meet deadlines and achieve goals
- Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced role, multi-task, and able to handle regular interruptions.
- Detail-oriented, organized and able to manage time and tasks
- Effective and proactive communicator
- High emotional intelligence
Need more reasons to apply?
AMR is committed to providing our employees with a fun, collaborative work environment that provides challenging work, personal and professional growth and a work/life balance.
We offer:
- Competitive Compensation.
- Health, Dental, Vision, Life, Disability, 401k and more.
- Virtual Team Events – we work hard but we like to have fun too!
- Great Company Culture.
Don’t miss this opportunity to advance your career. Apply Today!
We are committed to creating a diverse environment where everyone has an equal opportunity for success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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