Job description

WESTWOOD-MANSFIELD PEDIATRIC ASSOCIATES, PC

JOB DESCRIPTION SUMMARY

Job Title: Medical Secretary/Receptionist

Hours: Full-Time - with Weekends and Holidays in a Rotation

Site: Westwood Office OR Mansfield Office OR Easton Office

Reports to: Business Manager

Duties Include:

• Greeting patients and visitors in a prompt, courteous and helpful manner
• Check-in patients, collect co-pays, verify and update demographic and insurance information
• Booking, coordinating and rescheduling patient appointments
• Monitor daily appointment reminder reports and make changes to schedule
• Conduct daily insurance eligibility check
• Check-out patients, schedule return appointments
• Assists nursing staff with outside services appointments (X-rays, CT scans, etc.)
• Input family history information at the time of the visit
• Maintain and update current information on daily physician’s schedules
• Answer telephone, screen calls, take messages and provide general information
• Perform call center duties as assigned
• Direct patients in filling out record requests and transfer forms
• Monitor and maintain the orderliness of the waiting areas
• Attend meetings as required
• Perform related work as required

Typical Working Conditions: Work is performed in reception area. Involves frequent telephone and personal contact with patients. Work may be stressful at times. Interaction with others is constant. Contact involves dealing with sick children.

Knowledge, Skills and Abilities: Knowledge of business office procedures. Skill in operating a computer, photocopier and fax machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public.

Education: Minimum High School graduation with one year of medical office experience.

Job Type: Full-time

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Virtual meetings

• Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Full-time

Pay: Up to $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our receptionists as safe as possible, we supply masks and hand sanitizer. There is also a sliding glass window panel that is kept partially open. Most patients check-in remotely from their vehicle.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: One location

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