Job description

Medical Receptionist

Bronson Orthopedic Surgery Center is offering an excellent opportunity for a Medical Receptionist to join our team. This is an exciting opportunity for the right candidate looking to join an ASC start up in Kalamazoo, Michigan. This position will start as PRN but will soon grow into a full-time opportunity as we open the facility.

Main function

The Medical Receptionist enhances the team’s effectiveness by representing the company favorably to new and existing clients through stellar client service. This individual will offer critical organizational support to the Business Office team and assist with projects.

The Receptionist performs a variety of admitting/administrative tasks to arrange for the admission of patients to the surgery center. Monitors patients’ status and location while in the surgery center. Collects time of service payments and verifies patients demographic information.

Duties, Responsibilities, Competencies

• Ensures a positive first impression by exhibiting a consistently positive friendly and open demeanor conducive to greeting clients and visitors to the center.
• Speaks to and approaches others in a friendly and compassionate way
• Continuously exhibits personal integrity and professional initiative; understands the high level of honor required in maintaining client relationships.
• Dresses and acts in a professional manner at all times.
• Exemplifies our philosophy, culture and values and has a keen understanding of truly stellar service to both external and internal clients.
• Maintains the waiting room nourishments and keeps the area clean and tidy
• Keeps the families update and asks them if they need anything while they are waiting.
• Reliable, follows through on commitments, does not shrink from new challenges.
• Must be organized, detail-oriented and able to multitask.
• Demonstrates a commitment to accuracy by delivering high quality work.
• Has strong interpersonal, verbal and written communication skills.
• Ability to work independently as well as collaboratively
• Manages responsibilities and sets priorities with minimal supervision
• Flexible team player who is highly adaptable to change, open to new ideas and demonstrates thoughtful strategic and innovative thinking
• Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others.
• Demonstrate proactive approach to problem identification and solutions
• Works well with others
• Acts in a way that demonstrates our responsibility to be reliable and prompt
• Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions
• Demonstrates the ability to cope with and manage change

Education / Licensure / Certification Requirements

Required:

• High school diploma or general equivalency degree (EGD)
• Two years minimum experience clerical medical office experience
• Proficient typing skills (50 wpm)

Preferred:

• Prior experience using EPIC
• ASC experience
• Microsoft Office Specialist certifications

No nights, no call, no weekends, and no holidays. We offer a competitive salary along with a great benefits package (health, dental, vision, disability, life insurances and 401k) for full-time and part-time staff. Relocation assistance is not available.

Job Types: Full-time, PRN, Per diem

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Ambulatory surgery center

Medical specialties:

• Orthopedics

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Kalamazoo, MI 49009: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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