Shift: Full time, Days, Saturday mornings as needed, 40 hrs/week

Reporting to the Site Supervisor, provides office support including reception, scheduling, and patient assistance related duties at designated points of service to insure a high quality level of patient service and satisfaction.

1. Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service. Refers patients and visitors to appropriate department or resource. Notifies appropriate resource of patients and visitors arrival in a timely manner. Assures patient demographics and eligibility are correct.

2. Receives and forwards telephone calls and takes and relays messages per protocol.

3. Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.

4. Collects co pays and balances and makes follow up appointments as necessary.

5. Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.

6. May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow- up, or problem resolution.

7. Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.

8. May assist with medical records and clinical personnel as needed.

9. Maintains work and waiting areas in a neat and professional manner.

10. May perform a variety of special projects as assigned.

11. Adheres to all NCH standards, policies and procedures.

1. Level of knowledge normally acquired through the completion of high school or equivalent work experience.

2. One year of customer service work experience or interaction with the public required.
3. Proficient computer skills.
4. Knowledge of medical terminology preferred.
5. Excellent verbal and written communication skills with the ability to clearly communicate.
6. Effective interpersonal skills to interact with patients, team members and physicians and to maintain team-oriented relationships with senior management, managers and staff.
7. Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines.
8. Ability to maintain high customer service standards.
9. Proficient computer skills and the ability to learn and effectively utilize department specific software systems.
10. Ability to work a flexible schedule as part of a team.
11. Ability and willingness to float between multiple Physician Office locations when needed.

PHYSICAL REQUIREMENTS:
1. Light physical effort. Rarely required to walk or stand for prolonged period of time. Requires prolonged period of sitting.
2. The flow of work and character of duties involves normal mental and visual attention.
WORKING CONDITIONS:
1. Conditions are acceptable. At least 1 disagreeable element or hazard, i.e. infectious disease is occasionally present in the environment. There is some irritation from working in a noisy work area.

• America's 250 Best Hospitals™ Award recipient for three years in a row from Healthgrades®
• Magnet® designation for nursing excellence, received consecutively since 2006
• The Joint Commission's Gold Seal of Approval and Comprehensive Stroke Center designation

• 4,000 employees
• 1,200 physicians on staff
• 200 primary are and specialty physicians

• 350,000 outpatient visits
• 76,000 emergency department visits
• 38,000 home care visits
• 2,700 newborn deliveries

• A 509-bed hospital, including the South Pavilion with 200 private rooms
• The William J. and Marian H. Busse Center for Specialty Medicine, an eight-floor facility housing physician offices, medical specialty services and advanced diagnostic technology
• A Level III NICU, Level II Trauma Center and a dedicated pediatric emergency department
• Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
• 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
• Nine outpatient imaging locations that provide advanc emergency department
• Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
• 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
• Nine outpatient imaging locations that provide advanced imaging technology, including MRI, CT, ultrasound, X-ray and 3D mammography
• 13 clinical laboratory sites in seven suburbs and at the hospital
• 33-bed acute inpatient rehabilitation unit and seven outpatient rehabilitation centers
• The Wellness Center, a premier health and fitness center and spa on the NCH campus
• A full-service, retail pharmacy on the hospital campus