Job description
MEDICAL OFFICE CLERK
Nellis AFB, NV
Nellis AFB, NV
AAI is actively recruiting Medical Office Clerks to support the 99th Medical Group located at Nellis AFB, which operates one of the largest Air Force medical facilities in the Air Force, the Mike O’Callaghan Military Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 48,000 enrollees, including almost 15,000 active-duty members.
This project will require the Medical Office Clerks to monitor, manage and report on services for higher management and develops plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.
RESPONSIBILITIES:
- The Medical Office Clerks will provide clerical/administrative support in wards, clinics, or other clinical departments of the medical treatment facility. The Medical Office Clerks must possess:
- General medical ethics, telephone etiquette, and excellent communication and customer service skills.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Ability to communicate effectively, both orally and in writing.
- Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting, or bending.
- Greets patients/visitors at a front desk, information center, or office setting.
- Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
- Arranges and schedule medical appointments and determine patient eligibility for services. Relays general instructions to patients or makes referrals to other sections.
- Obtains updates and files medical records as needed.
- Organizes and researches patient records, extract needed information and review records for completeness, accuracy, and consistency within established guidelines.
- Ensures arrival of medical records prior to appointment(s).
- Initiates and locates patient medical records as needed.
- Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
- Performs other administrative and clerical duties in support of medical care and operational support.
- Creates appointment schedules and templates inpatient appointment computer system.
- Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system. Greets patients/visitors at a front desk, information center, or office setting.
- Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
- Arranges and schedule medical appointments and determine patient eligibility for services. Relays general instructions to patients or makes referrals to other sections.
- Obtains updates and files medical records as needed.
- Organizes and researches patient records, extract needed information and review records for completeness, accuracy, and consistency within established guidelines.
- Ensures arrival of medical records prior to appointment(s).
- Initiates and locates patient medical records as needed.
- Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
- Performs other administrative and clerical duties in support of medical care and operational support.
- Creates appointment schedules and templates inpatient appointment computer system.
- Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.
REQUIREMENTS:
- A fully qualified typist with a minimum of 50 WPM is required.
- Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
- Experience. At least 6 months of experience in an office setting.
- Certification. Basic Life Support (BLS) certifications using American Heart Association or American Red Cross guidelines. Members must present proof of current certification(s) through American Heart Association or American Red Cross is required.
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- MHS GENESIS.
- Defense Enrollment Eligibility Reporting System (DEERS).
- Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
- Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
- Paid Federal Holidays
- Robust Healthcare and Dental Insurance Options
- 401a plan
- 401k plan
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of
employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
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