Medical Front/Back Office Representative
Full Time
Newport Beach, CA 92663
Posted
Job description
Medical Front and Back Office Representative
Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
Daily responsibilities include (but are not limited to):
Customer Service
Communication Skills
Qualifications
Education and Experience:
Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
Daily responsibilities include (but are not limited to):
Customer Service
- Greet incoming patients and visitors
- Check patient's out, schedule follow up appointments
- Answer phones and guide patients
- Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.
- Coordinate with staff for timely care of patients
- Cross-train and help with front office, scheduling, medical records and phones as needed
- Participate in various projects and/or complete other tasks as assigned by management
- Team player ready to help with anything needed
- Data entry
- Maintaining patient files
- Clean/maintain patient exam rooms and stock supplies
Communication Skills
- Effectively communicate with practice staff and patients on a regular basis
- Provide strong customer service in handling customer's inquiries regarding insurance coverage
- Document and update customer records based on phone interactions via database.
- Take and relay accurate messages
- Problem solving and assisting with various tasks
- Sell alternative payment plans when insurance is not covered
- Assist in department's general administrative reporting duties
Qualifications
Education and Experience:
- Minimum education equivalent to a 4-year high school diploma or GED (NO RECENT GRADUATES)
- This in an entry-level position
- Medical office experience a plus
- Customer service experience a plus
- Insurance knowledge a plus
- Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
- Strong customer service skills
- Strong computer skills
- Typing 45 wpm or higher
- Strong attention to detail
- Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
- Strong ability to identify, analyze, and solve problems
- Must be punctual and reliable
- eClinical and/or TIMS knowledge a plus
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