Join VillageMD as a Care Coordinator Medical Assistant

Location: REMOTE

Join the frontlines of today's healthcare transformation

At VillageMD, we're looking for a Care Coordinator to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Care Coordinator facilitates the delivery of care by the Provider. Care Coordinators are liaisons to the patient/family/caregiver working with the Provider's direction and orders to provide quality healthcare for the home bound or home limited patient.

How you can make a difference

• Complete daily follow-up sheets including ordering of labs & tests, referrals, ordering of DME equipment
• Order any acute imaging/labs for Provider
• Provide support to designated provider in all patient care areas
• Management of required signature documents
• Procession of all completed documents (including outgoing faxes)
• Track outgoing referrals to home health agencies
• Communicating & collaborating with other Care Coordinators to assure all work is completed
• Keep workspace within HIPPA compliance
• Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite workflow to facilitate Providers ability to see patients
• Check EHR email regularly (approximately every 2 hours). Follow up on requests in a timely manner
• Schedule follow-up patient appointments daily
• Run INSPECTS for Providers on any new patients and patients that are currently on narcotics for the next day's schedule
• Answers phone calls/messages from or pertaining to Grace At Home patients
• Phone in prescription refills

Skills for success

• The ability to be flexible in an ambiguous and dynamic environment
• A service-oriented, "can do" attitude
• A willingness to learn on your own and take initiative
• Demonstrating honesty and following through on commitments
• The ability to problem-solve on the spot and identify issues that need escalated
• Achieving objectives by effectively managing multiple tasks at one time
• Maintaining an organized and systematic workflow that results in goals being met
• Adapting quickly to changes, all while maintaining a positive attitude
• A low ego and humility; an ability to gain trust through good communication

Experience to drive change

• Medical Assistant Certification required
• 3+ years of experience in a healthcare setting or a bachelor's degree in a healthcare related field.
• High School Diploma or GED Required
• Comfort with technology including the Microsoft suite of products
• Prior experience using electronic health record

How you will thrive

In addition to competitive salaries, a 401k program with company match, and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1. Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For Colorado Residents only: The base compensation range for this role is $20.00 to $26.00. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.