Summary

Food Matters Market Meat Dept is a full service department. The Meat Department Counter Clerk provides prompt, friendly, helpful, well-informed assistance to customers with sales of fresh natural meat, poultry and seafood to meet department goals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

I. CUSTOMER SERVICE

• Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.
• Offer suggestions for purchases and ways to use products.
• Take special orders for customers.
• Maintain fully stocked, attractive displays to give impression of abundance and quality, while maintaining proper storage conditions.
• Clearly and accurately label items with price tags or signs as needed.
• Report customer suggestions, comments, complaints to Meat Department Manager.

II. DEPARTMENT MAINTENANCE

• Stock for next shift.
• Pull low-quality items, record and dispose of them following established procedures.
• Keep coolers, food prep and storage areas in clean, sanitary condition, meeting health department standards:
• Take out trash.
• Follow daily counter and case cleaning procedures
• Use equipment safely. Monitor cooler and freezer temperatures. Advise Department Manager of equipment repair or replacement needs.
• Receive as needed: Check deliveries for damage, quality and accuracy, notify Department Manager of discrepancies. Rotate deliveries into storage.

Education, Credentials, Certification, and/or Experience

• 2 years’ retail sales, preferable in the grocery store business, preferred.
• Experience in a Meat Dept not required.
• Cooking Experience a plus.
• SafeServ Certification, preferred.

Knowledge, Skills, and Abilities

• Must maintain the highest level of customer service at all times.
• Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment.
• Must have the capacity to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Must have advanced attention to detail with the capability to prioritize and meet deadlines.
• Ability to work varied hours/days as business dictates.
• Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
• Efficient planning and ability to execute for results.
• Excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.
• Must be able to lead, support and contribute to team goals.

Working Environment

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to physically perform light work exerting up to 50 pounds of force occasionally.
• The following physical activities are necessary to perform this job: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.