Job description
Summary/Objective:
Responsible for overall leadership, management and operational profitability of assigned service center location. Includes managing day-to-day aspects (team, facility, inventory, safety, quality, productivity, equipment, expenses, customer service requirements) of assigned location(s) to ensure customer deliverables are met.
Responsible for overall leadership, management and operational profitability of assigned service center location. Includes managing day-to-day aspects (team, facility, inventory, safety, quality, productivity, equipment, expenses, customer service requirements) of assigned location(s) to ensure customer deliverables are met.
Essential Functions:
- Managing the Service Center workforce to include:
- Assignment of daily job task
- On-going understanding of workforce and service center skill set gaps and development of a plan to address gaps
- Provide an environment to sustain a motivated team
- Liaison between workforce and HR in required situations
- Confidentiality, Ethics, policy adherence
- Service Center P&L results. Provide a detailed corrective action plan to resolve P&L misses.
- Service Center Quality to include conducting root cause analysis on non-conformance and developing a corrective action plan to resolve non-conformances.
- Creating and sustaining a pro-active environment to facilitate a continuous improvement culture using Lean Principles and Methodology.
- Service Center Safety process that includes monthly inspections, conducting Job Safety Analysis (JSA) and resolving identified risks/hazards in a timely manner.
- Driving the monthly forecast for Service Center, which includes working with the sales team to enable meeting or exceeding the forecast.
- 5S/Visual Factory process to include monthly audits and timely corrective action on non-conforming audit results.
- Providing support on special projects at the plant.
- Safety-Quality-Delivery-Inventory-Productivity (SQDIP) performance metrics and applicable Root Cause Countermeasures (RCCM) to meet service center and company goals
Performance Management and Success in the Role:
The output of the Service Center Manager will be linked to the corporate goals of EBITDA and On-Time Shipments but will also include the ability to connect with customers, understand the business, and manage operating costs. Success in the role will be measured in part by these metrics as well as individual behaviors including: Depth of Thought, Ability to Drive for Results, Ability to work with and through others (People), and Self Knowledge, understanding of personal strengths and weaknesses.
Supervisory Responsibility:
This position will oversee all employees at the service center.
Work Environment:
Manufacturing Environment
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to lift up to 75 lbs.
Position Type/Expected Hours of Work:
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 7:00 a.m. to 5:00 p.m. daily. Occasional evening and weekend work may be required as job duties demand.
Travel:
Occasional Travel is required.
Required Education and Experience:
- Associate's Degree or
- Four to six years of experience as a Site Manager or Facility Supervisor. Must have the good mechanical and technical aptitude.
Preferred Education and Experience:
- Four-year degree preferred
- ISO Experience
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