Janssen Scientific Affairs, LLC, a member of the Johnson & Johnson family of companies, is currently recruiting for a Manager, Medical Information Communication Channels (MICC) CAPA (Corrective Action and Preventative Action) and Training located in Titusville, NJ!

At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com and follow us @JanssenGlobal. Janssen Scientific Affairs, LLC is part of the Janssen Pharmaceutical Companies.

The Manager, MICC CAPA and Training is responsible for managing CAPA plans for MICC. Serves as SME during internal and external audits. Identifies and coordinates training for MICC; manages training analytics for coaching and trending opportunities and responsible for on and off-boarding activities. This position will play a key role in crafting and implementing innovative initiatives at MICC and be responsible for developing plans and content for these initiatives. Responsible for leading monthly Safety Service meeting between MICC and safety team. Manages the process of obtaining copyright permissions and manage Sunshine Act reporting documents.

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Major Duties & Responsibilities

• The Manager of MICC CAPA and training is responsible for coordinating review and developing action plans for CAPA (Corrective Action and Preventative Action) cases
• Designs, develops, and implements training program at MICC to enhance the skillset, knowledge, and competencies of customer-facing roles
• Prepares and supports during internal and external audits as well as develops action plans for findings identified during the audits
• Serves as channel and process expert for Medical Information requests including but not limited to phone calls, electronic Medical Information Requests, Chat and General Inquires
• Builds and maintains on-boarding training to integrate new hires with the team and off-boarding activities to manage the employee experience at the end of their tenure with the team
• Works closely with MICC leadership team and other managers within MICC (frontline and operations) to identify and coordinate training for MICC
• Coordinate with Manager of Vendor Compliance and Quality Monitoring to ensure policies and procedures are followed by team
• Collaborates with cross functional partners (e.g. Quality, Safety, IT CRM systems) to develop and deliver training that ensure high quality communications and minimize compliance risk
• Reconcile training report to ensure training requirements are met
• Provides cross coverage for Manager of Vendor Compliance and Quality Monitoring, including quality assurance
• Manages the process of obtaining copyright permission done by MICC staff and manages Sunshine Act reporting documentations

Qualifications

• A minimum of a Bachelor's degree is required. PharmD, Registered Nurse Practitioner or Registered Nurse is preferred.
• A minimum of 5-6 years of Pharmaceutical or Healthcare Industry and Contact Center management/operations experience along with the following:
• Understanding of Medical Information customer communications center process within pharmaceutical industry is preferred
• Understanding of QA programs, tools (e.g., call recording) and systems is preferred
• Experience of business review is a plus
• Excellent negotiation and leadership skills
• Strong interpersonal communication skills
• Business continuity, crisis management, or disaster recovery experience preferred
• This position is based in Titusville, NJ, and may require up to 10% of domestic travel and the ability to work nights and weekends during a crisis event

The anticipated base pay for this position is between $111,000 and $186,205.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Information on benefits can be viewed by following this link: https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.