Manager IV

Full Time
Lubbock, TX 79403
Posted
Job description

Under the direction of the Director of CPS Regional Contracts, this position performs advanced managerial work administering the daily operations and activities of statewide Child Protective Services (CPS) Contracts for direct client services and support services for assigned Texas regions. This work involves establishing goals and objectives; developing guidelines and procedures; developing schedules, priorities, and standards for effective, efficient and accountable management of contracts. Ensures proper planning, assignment, and supervision of staff assignments and work schedules. Establishes priorities, standards and processes for evaluating contractor progress in meeting state and federal standards, rules, laws and guidelines. Oversees monitoring, management reviews, quality control reviewing, contract monitoring, and project implementation and monitoring. Ensure data analysis, reporting and follow up in evaluating contractor performance and establishes corrective action plans that result in compliance with contractual obligations. Communicates effectively verbally and in writing, by providing information, making presentations and collaborating with internal and external customers. Works under limited direction with extensive latitude for the use of initiative and independent judgment.


Essential Job Functions:
Manages the contract management day-to-day activities of contract managers and contract technicians for a large variety of direct client and support services contracts. (20%)

Establishes goals to ensure proper planning, assignment, and supervision of staff assignments and work schedules. (20%).

Establishes priorities, standards and processes for evaluating contractor progress in meeting state and federal standards, rules, laws and guidelines and implements procedures for improving contractor performance. (15%)

Acts as a liaison between the agency and purchasing authorities by coordinating procurement planning and the contract development team activities. (10%)

Represents regional contracts by providing information, creating and conducting presentations, and collaborating with internal and external customers. (15%)

Facilitates and evaluates data in order to perform quality assurance of the accuracy and completeness of contract and contractor data reported in the official contract repository. (10%)

The primary subject matter expert for agency projects involving contracted services. This position is responsible for representing CPS Regional Contracts on cross-divisional projects. (10%)


Knowledge Skills Abilities:
Knowledge of office management, personnel management, and fiscal procedures
Knowledge of related state and federal laws, regulations, policies, rules and requirements related to regional client services and contracts management.
Knowledge of Texas legislative process and public accountability systems
Knowledge of strategic planning, budget management, human resource management, project management and conflict resolution
Skills in managing complex information used to manage health and human services contracts
Skill in applying process improvement procedures to execute and manage health & human services contracts Skill in communicating effectively verbally
Skill in advanced business writing and composition
Skill in analysis, reporting, and interpretation of complex data sets
Skill in communication and public speaking
Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions with contractors of large public health and human service programs
Ability to direct and coordinate the work of others; to analyze and solve work problems; to make decisions affecting the operation of administrative and technical services functions
Ability to establish effective working relationships with staff at all levels of an organization, agencies, providers, stakeholders and elected officials
Ability to develop and implement effective customer service systems
Ability to understand and align operations and support strategies according to business needs
Ability to interpret data and develop effective operating procedures
Ability to manage multiple and competing priorities in an environment of change


Registration or Licensure Requirements:
Must successfully become a CTCM within 18 months of hire.


Initial Selection Criteria:
Graduation from an accredited four-year college or university and a minimum of four years of full-time experience in contract-management, procurement, auditing, social services or a related field. The four year degree may be substituted for the required experience, on a year for year basis.


Additional Information:
Flexible telework options are available. However, there are activities that will require in-person meetings, staffings, trainings and personnel activities, throughout the year.

MOS Code:
There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.



HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.


In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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