Job description

About us

NIRVANA HEALTHCARE MANAGEMENT SERVICES

Nirvana Healthcare Management Services (Nirvana) comprises a network of practitioners, working cooperatively to deliver high-quality medical services. Our experienced, compassionate providers are committed to building long-term relationships with our patients. Nirvana provides primary and specialty services to Essex County. Nirvana provides a personalized multi-specialty team approach across its seven locations in Newark and East Orange. Nirvana enables its medical professionals to deliver excellent patient-centered results, while also delivering an enhanced customer experience. Nirvana’s medical professionals emphasize a proactive, preventative approach to their diagnoses and treatments, utilizing Healthcare Report Cards, containing medical histories, to identify patients who are at higher risk for a specific condition. Finally, Nirvana accepts virtually all insurance plans, a major advantage that differentiates Nirvana from many other healthcare providers.

IS NIRVANA THE RIGHT FIT FOR YOU?

To help you make that decision, visit our webpage: https://nirvanahealthcare.com/about/

We are innovative, customer-centric and supportive.

Our work environment includes:

• Modern office setting
• Lively atmosphere
• Safe work environment
• Growth opportunities

POSITION: Manager, Clincial Operations - Prospect Spine & Pain

JOB DESCRIPTION:

Department of Clinical Operations The Manager, for Prospect Spine and Pain (PSP) reports to the Clinical Regional Manager This position is responsible for ensuring the overall efficiency and smooth operation of PSP. To achieve this goal, all staff members work cooperatively to provide Nirvana patients and their families with exceptional medical and personal experiences. The Manager’s responsibilities include, but are not limited to, overseeing all professional activities at this location; setting individual and departmental professional goals; helping staff members to achieve these goals; creating and maintaining efficient work schedules, and ensuring billing compliance. To achieve a successful operation, ongoing collaboration with the other Nirvana locations and relevant departments is essential.

QUALIFICATIONS:

• Bachelor's degree (BS) in one of the following disciplines: science, healthcare, business
• Certified Medical Assistant (CMA): highly desirable but not absolutely required
• Minimum of five years of experience managing, or assisting in the management of, a private or public healthcare system
• Proficiency in Microsoft Office (Outlook, Word, Excel, Calendar): highly desirable but not absolutely required
• Proficiency in utilizing electronic medical records (EMR or HER) and billing software
• Experience of ambulatory care
• Knowledge of schedule management, patient registration, electronic medical records, referrals, authorizations
• Excellent written and oral communications skills; able to converse effectively in challenging situations
• Strong interpersonal skills; able to effectively handle difficult conversations; be a good listener and gain consensus
• Experience in negotiation strategies and change management: highly desirable but not absolutely required
• Demonstrated critical thinking and problem-solving skills
• Ability to express honest opinions with diplomacy and provide positive, timely feedback
• Ability to identify operational and procedural problems and re-engineer operations and procedures, when necessary
• Flexibility: able to readily accommodate changes in workload assignments
• Composure: able to remain calm and function successfully in stressful situations
• Excellent time management; attention to detail; produces precise, accurate written reports and records
• Professional, personable demeanor; demonstrated reliability and integrity
• Commitment to Nirvana’s corporate vision, mission, and values

RESPONSIBILITIES:

• Manages non-provider staff members at multiple locations
• Supervises the activities of clinical and administrative staff members at Prospect Spine and Pain (PSP)
• Assists in setting individual and departmental goals and in helping staff members achieve these goals
• Helps staff members develop efficient, realistic schedules and ensures their compliance
• Oversees billing operations to ensure accurate and timely outcomes
• Collaborates with the other Nirvana locations and departments to achieve established goals
• Attends monthly clinician meetings whenever these proceedings involve PSP, as requested by the Chief Operating Officer (COO)
• Attends meetings that focus on improving departmental operations and enhancing the development of PSP personnel
• Communicates on a weekly basis with the COO to review departmental functions and other COO-established projects
• Develops (or refines) and implements policies and procedures involving, for example, efficient workflow and referral protocol
• Prepares (or revises) educational materials to be used by Nirvana clinical professionals with their patients

Personal Qualities:

• Personable works well with others, possess good communications skills, and remains composed in high-pressure situations
• Excellent time management skills, detail-oriented, and values the importance of precision and accuracy

COMMITMENT TO DIVERSITY

Nirvana Healthcare Management Services is an equal-opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Newark, NJ 07104: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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