Location Designation: Fully Onsite/Essential Employees

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

This position will be onsite in the downtown Cleveland office Monday- Friday. 7:30AM-3:30PM EST. No Weekends.

Working under the direction of the Mail & Money Movement Payments Manager, the Representative will work to achieve the goals of processing the following payment transactions: premium payments, loan repayments, and payments to purchase additional insurance; update premium payment arrangements to Premium Offset; change the frequency of policy premium payments; send the required forms/paperwork to owners to authorize service transactions or correct information. This position is also responsible for processing corrections for automated payment variances, providing manual updates for transactions that do not update automatically, and researching and responding to miscellaneous payment correspondence requests such as financial histories and reversal requests.

The representative is expected to work with moderate supervision from the Mail & Money Movement manager, and assistance from senior team members. They will work with other members of the Mail & Money Movement team to provide timely, efficient, and accurate service to policyholders, agents, and employees of related service teams through the basic processes.

Working under the direction of the manager the representative will work to achieve the goals of processing the basic work in the incoming mail via United States Postal Service (USPS), United Parcel Service (UPS) and other carrier services as well as emails and faxes; opening and sorting mail, batching documents for electronic imaging (scanning), indexing (electronic filing to associate policy), secure shredding of work, and processing of outgoing UPS and USPS.

• 
  Open and sort, according to established work types, all incoming correspondence, and checks.
• Thoroughly review applications, letters of instruction, service forms, and checks to identify all key work types/policy numbers.
• Prepare documents for scanning which includes removing staples, taping together any torn documents, using appropriate stamps, and ensuring that pages are not folded.
• Demonstrate a proficient knowledge of scanning documents ensuring all pages are imaged and the image quality standards are met.
• Index all documents, including emails and faxes, with quality and efficiency levels as determined by department guidelines.
• Develop and maintain a working knowledge of administrative and mainframe systems needed to handle service requests.
• Assist team members on a daily basis to complete unfinished work for basic work types in order to meet departmental and regulatory standards. Serve as a backup for any position within the mailroom.

Representatives will also be introduced to the reconciliation and balancing of the check deposits and electronic transfers to US Bank; which includes second level indexing (SLI) to assign a dollar amounts in as it appears on the check; releasing the batch for deposit into US Bank's Singlepoint System for same day deposit.

Qualifications:

Bachelor’s degree preferred; High School Diploma or GED required

2+ years of experience with Payments, Remittance, and/or Reconciliation, preferably within the Financial Services or Insurance industry

Demonstrated experience using available resources to research procedures and guidelines to solve atypical payment issues required

Technical expertise in the following systems is strongly preferred: AWF, Rumba, SSF, Mainframe, CABS.

Strong oral and written communication skills. Strong customer service skills. Analytical problem solving skills.

Please note:

This role requires FINRA licensed and/or FINRA Associated Person fingerprinting.

During calendar year 2021, employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.

Parking is not reimbursed.

Salary range: $32,500-$47,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88795