Job description

Cockey’s Enterprises Inc.

Logistics Coordinator/Dispatcher

Cockey’s Enterprises, Inc. has proudly been family-owned and operated since 1947 providing waste collection, recycling, and disposal service to Baltimore’s residential, commercial, and industrial customers. Due to continued growth, Cockey’s Enterprises, Inc. is seeking the top talent to join our team in Halethorpe, Maryland.

POSITION SUMMARY:

Cockey’s is seeking experienced Dispatch and/or Logistics Specialists with great customer service skills for a full time, long term career opportunity. Individual will manage logistics operations including customer service, dispatch, proper documentation, and providing driver support.

This role will perform a variety of tasks that contribute to the success of daily operations. Primary responsibilities include responding to client calls and e-mail request for help and information, monitoring routes, updating call logs, and recording call information. Working with our drivers as a resource in any assistance they may need.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver high quality customer service skills in handling emergency and non-emergency calls while documenting essential information.
• Display excellent service to ensure the customer knows that we are committed to helping them meet and exceed their objectives.
• Must have ability to connect and build rapport and relationships with customers & drivers at all levels.
• Receive 100+ calls a day, prioritize, and organize customer needs according to urgency.
• Supervise 40+ daily routes and the status of drivers to prioritize add-ons to their routes.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations.
• Use the phone or computer to direct drivers to the appropriate sites.
• Manage timecards and time off requests for employees.
• Enter customer and account data from paper formats into computer database systems.
• Track, manage, and update route sheets and daily mileage spreadsheets.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES)

• Dispatching and/or Logistics: 2 years (Required)
• Customer Service: 2 years (Required)
• Seeking an individual who is a strong communicator, goal driven, detail oriented, and a team player
• High school diploma or G.E.D. equivalent preferred
• Must have the ability to multi-task in stressful conditions with little supervision
• Excellent time managing skills with the ability to prioritize, and meet deadlines
• Must possess proficient ability to communicate in English in oral and written format
• High degree of attention to detail

PHYSICAL AND MENTAL DEMANDS:

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly communicate clearly via phone, email and in person
• Frequently work on projects that require deadlines
• Frequently bend to file and maintain files
• Occasionally lift 5-10 pounds

WORK ENVIRONMENT:

The physical environment requires the employee to work inside a typical office environment under controlled temperatures with occasionally being outside for short periods of time. Open concept working environment with coworkers present and office equipment noise. May be required to work overtime and/ or weekends under certain circumstances, based on company needs.

BENEFITS:

• 401(k), 401(k) Matching, Dental Insurance, Health insurance, Life insurance, Paid Time Off, Vision Insurance

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Halethorpe, MD 21227: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Preferred)

Work Location: One location

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