Job description

Position Summary

The Account Manager in the Truckload Department fosters strong customer and carrier relationships and manages a variety of Full Truckload clients. This position manages client engagement, monitors day-to-day activities, and cultivates the business relationship to encourage growth within existing accounts.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Manage clients with primarily Full Truckload needs

• Maintain strong relationships within the client organizations at the decision –maker and end-user levels; present a consistent company image to those clients; build and maintain high levels of client satisfaction

• Develop SOP’s, KPI’s, and other measurements while onboarding new customers and ensure these are met and reported upon regularly for existing customers.

• Manages the contract renewal process

• Supports day to day operations

• Conducts annual account reviews

• Promotes account penetration by pursuing sales growth opportunities with current customers within other departments

• Nurturing prospect relationships over extended sales cycles

• Manages the negotiation and closing processes for each unique contract

• Other administrative duties as assigned

Specific Department Responsibilities

• Maintain current understanding of applicable requirements and laws

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with minimal leadership oversight

• Excellent customer service, time management, and teambuilding skills

• Ability to work effectively in a fast-paced environment

• Excellent problem solving and critical thinking skills

• Ability to negotiate and close sales

• Excellent oral and written communication skills

• Able to utilize sound, independent judgment and make responsible decisions and recommendations.

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word and Excel and TMS system

• Ability to work with a variety of people and personality styles

• Able to work within a fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working

• Work after hours as necessary to meet customer needs

Minimum Education and Experience

• Bachelor’s degree or equivalent experience

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status?
• What is your desired annual salary?
• What is your preferred email address for communication?

Work Location: Hybrid remote in Parkville, MO 64152

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