PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

1. Responsible for assisting in and the oversight of the accurate boarding of all new residential and consumer loans for HFG banks.

2. Responsible to promptly have the Masterfile print reviewed for all new loans setup on system for accuracy and make any corrections to data as needed. Ensures all new loan boarding documentation is scanned into iDentifi.

3. Reviews and maintains the accuracy of the adjustable rate mortgage loans, ensures all rate change notices are scanned into iDentifi.

4. Ensures new and existing escrow accounts are properly established and serviced; accurate and timely processing and payments of hazard insurance, flood, life, private mortgage insurance and real estate taxes according to compliance guidelines.

5. Respond promptly to all written and oral requests. Tracking of the delinquent and pay own taxes for collection department.

6. Prepare all necessary letters to customer to comply with the regulation, input loan information into the third-party provider software and process charges to the escrow account within the guidelines.

7. Responsible to complete internal and external verifications, post ACH and online payments and manually post rejected allotments.

8. Prepare and maintain the changes to the loan system for loan sales to the secondary mortgage market. Reconcile monthly activity to include reporting to the investor, general ledger proof, processing payoffs and retrieving documents from the document custodian.

9. Manages the payment processing for all participation loans to include manual calculations to confirm interest received, payoffs and annual verifications.

10. Ensures sufficient and accurate loan collateral, including titles and passbooks, transmit new UCC’s for electronic filing and track for continuation and termination and perform searches as needed.

11. Acts as back up in preparing discharges and documents for recording. Processes discharges electronically through Simplifile and ensures receipt of recording. Prepare paid documents and correspondence to be delivered to the customer, release insurance lienholder and archive paper file.

POSITION REQUIREMENTS:

• High school diploma plus specialized courses or training.
• One plus years related experience.
• Must be very detail-oriented and demonstrate organizational and communications skills.
• Secondary mortgage market servicing background.
• Understanding of accounting principles.
• Good customer service skills.
• Knowledge of the Bank’s various lending products and terms of loans.
• Understanding of different business types and paperwork required by the bank in the loan process.
• Able to use various types of office equipment including computer terminal, imaging equipment and loan related software programs.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.