Job description
As a Loan Officer, you manage borrowers’ complete loan transactions from start to finish, ensuring exemplary customer service throughout the process.
Job duties will vary upon assignment but may include:
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Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
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Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
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Manage internal efforts to ensure a timely process and resolve application issues.
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Interview borrowers and obtain and/or verify information and documentation.
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Manage social media presence.
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Perform other duties as assigned.
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May require you supervise Production staff.
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Educate borrowers on loan process and product/service alternatives.
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Remain knowledgeable on company and industry guidelines and processes.
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Analyze and manage numbers to increase and ensure efficiencies and meet company goals.
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Call leads and take call ins
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Structure loans and compile loan package.
We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We’ll also want to know you can demonstrate these attributes:
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High attention to detail.
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Thrive in fast-paced, results-oriented environment.
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Exemplary customer service skills.
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Strong interpersonal communication skills (written and verbal).
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Effective communication and conflict resolution.
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Quantitative and analytical decision making skills.
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Aptitude for interpreting and analyzing financial and general business information and procedures.
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Previous customer service experience.
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Knowledge in Excel, Word, and PowerPoint.
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NMLS licensed or become licensed upon employment.
No previous mortgage experience is necessary and as you grow and gain experience, opportunities across the company are available to progress your career. These roles have led to positions like Team Leader, Production Manager, and many others.
Learn more:
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Glassdoor
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Careers
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Loan Officer
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.
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